Transaction Data Analyst

Rewards Network•Chicago, IL

5d•$85,000 - $100,000•Hybrid

About The Position

The Transaction Data Analyst role is responsible for maintaining, improving, and investigating the fidelity of card network processing data for the technically and operationally complex traditional processor and card-linked offer (CLO) partnerships. It ensures seamless and continuous transaction feeds for each RN restaurant in the portfolio to provide optimal client and member experience. This is a hybrid position that requires 3 days presence in our Chicago office

Requirements

College degree or commensurate experience.
5 years of business experience in the credit card processing industry.
Critical and analytical thinking— enjoy working with numbers to find patterns and insights in card-linked offer data.
Highly motivated to deepen expertise in the payments industry and build the skills needed to assume increased responsibility developing into a Subject Matter Expert role.
Desire to grow into a future leadership role.
Strong interpersonal, verbal, and written communication skills.
Working knowledge of Microsoft Office tools (Excel, Word, Outlook) and Salesforce Lightning.
Ability to navigate databases and use Excel as an analytical tool (VLOOKUPs, etc.)

Nice To Haves

SQL and Python experience is helpful but not required.

Responsibilities

Monitor technically and operationally complex credit card processing environments to ensure alignment and proper tracking to designated SLAs; troubleshoot network health issues.
Monitor credit card processing information using tools such as Salesforce Lightning, Domo, and Excel.
Provide analytical insight on projects and their impact to the business at large.
Proactively identify issues with current processes and follow through on implementing solutions.
Work cross-functionally with Partner, Data Science, Technology, Operational, and Support teams.
Conduct research when issues arise regarding member credit card data.
Pursue and maintain best practices for card processing management, including compliance.
Audit credit card processing information input for accuracy.
Actively engage in learning the payments ecosystem, demonstrating curiosity and initiative in mastering knowledge around card network processes and emerging technologies.
Willingly step in to assist team members, leadership, and cross-functional partners to ensure business continuity and success

Benefits

Comprehensive benefits package, which includes:
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesday's.