Transaction Analyst

ENGIE•Houston, TX

47d•Hybrid

About The Position

The Transaction Analyst position requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business. Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems Manage registration of customer accounts through EDI enrollment transactions Manage end of term requirements for customer accounts through EDI drop transactions Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure Reconcile customer status and account information between systems Handle urgent after-hours requests related to PMVI's and RNP's Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc. Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast Set appropriate expectations to stakeholders

Requirements

High School Diploma or equivalent required
A minimum of two (2) years work related experience in processing of Utility Market Transactions in ERCOT, PJM, NYISO, MISO, and/or ISO-NE
Familiarity with EDI transactions and processes
Experience in exception handling related to enrollment, drop, and change rejections
Ability to handle multiple tasks with a high degree of urgency and accuracy
Self-starter and self-moderator

Responsibilities

Gather/Organize/Analyze transaction related data using customer relationship management (CRM) system and various reporting systems
Manage registration of customer accounts through EDI enrollment transactions
Manage end of term requirements for customer accounts through EDI drop transactions
Resolve all transaction issues using all available tools such as Share Point, Oracle, Excel, Access, PowerBI, Teams, etc. and work with others to push these issues to closure
Reconcile customer status and account information between systems
Handle urgent after-hours requests related to PMVI's and RNP's
Track issues using CRM (customer relationship management) system and external systems outsourced by vendors and utilities per market requirements. MarkeTrak, Adminitrak, Right Now, etc.
Work as liaison with internal groups to resolve daily, weekly, monthly quarterly transaction issue reports and workflows
Maintain Service Level Agreements (SLAs) for inboxes, critical outage and usage issues to support sales, revenue, billing, settlements and forecast
Set appropriate expectations to stakeholders