Transaction Analyst Senior

Engie • Houston, TX

7h • Hybrid

About The Position

The Transaction Analyst, Senior requires high performance in a fast paced, open environment. This team supports tight deadlines which directly impact profit and loss measures for the organization. Our corporate enrollment guarantee, protects risk averse customers in their transition to and from other suppliers, and we play a significant role in that experience, which can influence opportunity for future business . This Houston based role is eligible for our hybrid work schedule. Daily, you will i nvestigate and resolve transaction failures and exception-related data by documenting, gathering, organizing, and analyzing information using tools such as CRM systems, Excel, Power BI Reports, SQL, MarketTrak, and SharePoint. You will participate in all capital and operational project testing, including creating UAT scripts and test cases. You’ll facilitate discussions, presenting insights, and serving as a key liaison in internal and external meetings. You will lead training initiatives for both direct team members and cross-functional partners, ensuring clarity and alignment on operational workflows. You’ll provide expert-level support and oversight for EDI transaction replays, ensuring accurate processing of enrollments, drops, and changes. You will work as liaison with internal groups and external vendors to resolve daily, weekly, monthly quarterly transaction issues and workflows. You will maintain Service Level Agreements (SLAs) for all Transaction Management tasks and usage related issues to support sales, revenue, billing, settlements and forecast. All duties performed must comply with all ENGIE policies and procedures .

Requirements

• A minimum education level of a High School Diploma or equivalent is required
• You must have a minimum of five (5) years of energy related experience, resolving EDI transaction exceptions related to enrollments, drops and changes in ERCOT, PJM, NYISO, MISO, and/or ISO-NE utilities
• You have knowledge of SQL and/or Power BI Reporting or similar tools
• You have demonstrated the ability to take initiative and work independently with minimal supervision
• You are self-motivated with a strong sense of accountability and a drive to deliver high-quality results
• You are able to handle multiple assignments with a high degree of urgency and accuracy
• This role is eligible for our hybrid work policy
• Must possess a valid U.S. driver’s license/clean driving record
• Must be able to work as late as 6pm at least once per week (can be on remote days)
• Must be willing and able to comply with all ENGIE ethics and safety policies

Responsibilities

• Investigate and resolve transaction failures and exception-related data
• Participate in all capital and operational project testing, including creating UAT scripts and test cases
• Facilitate discussions, presenting insights, and serving as a key liaison in internal and external meetings
• Lead training initiatives for both direct team members and cross-functional partners
• Provide expert-level support and oversight for EDI transaction replays
• Work as liaison with internal groups and external vendors to resolve daily, weekly, monthly quarterly transaction issues and workflows
• Maintain Service Level Agreements (SLAs) for all Transaction Management tasks

Benefits

• comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees