Tram Driver

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

4d•$16•Onsite

About The Position

Omaha’s Henry Doorly Zoo & Aquarium is seeking guest-first, hospitality-focused Tram drivers who can confidently and professionally respond to a wide variety of situations to ensure guest satisfaction and conduct safe and enjoyable tram rides for Zoo guests while providing excellent customer service. Tram Drivers play a critical role in shaping first and lasting impressions by greeting visitors, answering routine questions, delivering engaging information about Zoo exhibits and animals, attractions, conservation initiatives, and more. This position reports directly to the Guest Services Supervisor team and works collaboratively to deliver safe, engaging, and memorable experiences for every guest.

Requirements

Must be 18 years of age or older.
Possess a valid driver’s license with a good driving record.
Ability to safely drive a tractor/tram with a clutch or possess the willingness to learn.
Available to work at least 24 hours each week during the summer season.
Available to work weekends and holidays during the summer season.
Available to work some evenings for special tram events.
Ability to provide friendly, approachable, and courteous service to guests in all interactions.
Candidates might be (depending on position) required to pass a pre-employment background check, drug test, negative skin tuberculosis test.

Nice To Haves

Prior experience driving a tractor or tram with a clutch preferred but not required.
Prior guest services experience preferred but not required.
Bilingual language skills are a plus.

Responsibilities

Safely operate the tram in all weather conditions.
Be able to assist guests at ticketing kiosks by answering questions and completing transactions.
Provide general information about prices, location of specific attractions, and safety rules.
Perform safety checks of the tram at start and end of shift.
Accurately report any malfunctions or safety concerns immediately to a supervisor.
Ensure guest safety on the tram and areas surrounding the tram.
Maintain a clean and professional appearance of ride locations and surrounding areas.
Deliver a scripted speech over a PA system while driving the tram along the designated route.
Ensure guest compliance with rules and safety regulations.
Assist guests with the loading and unloading of the tram.
Report all safety related, animal related, mechanical issues, or other incidents to a supervisor.
Enforce Zoo policies for closures and evacuations in the event of emergency situations.
Represent our Zoo in a positive and professional manner to maintain an open and accepting atmosphere.
Other duties as assigned.