Training Systems Administrator

CREDIT UNION 1•Lombard, IL

2h•$27 - $33•Onsite

About The Position

The Training Systems Administrator provides dedicated technical and logistical support to our Learning & Development Department. This role ensures that training systems, technology, and equipment are properly deployed, maintained, and supported for both routine training sessions and large-scale initiatives such as mergers. The Training Systems Administrator is a hands-on professional who combines strong technical troubleshooting skills with the ability to support trainers in high-demand, fast-paced environments. This position requires significant travel to Credit Union 1 locations across the country.

Requirements

Associate degree in Information Technology, Computer Science, or a related field; Bachelor's degree is preferred.
Minimum of 5 years of experience in a field and desktop technician or maintenance role.
Demonstrated experience in technical support, IT maintenance, and training roles, preferably within the banking or financial services industry.
Strong knowledge of banking technology systems, hardware, and software applications.
Excellent troubleshooting and problem-solving abilities and capable of working autonomously.
Proficient in troubleshooting and repairing IT systems.
Strong organizational and inventory management skills.
Experience with inventory management systems, asset management practices or a related field.
Familiarity with various operating systems, software applications, and IT infrastructure.
Outstanding communication and interpersonal skills, with the capacity to train and support non-technical staff.
Lifting and Travel required.
Some nights and weekends are required.

Nice To Haves

Certifications related to asset management a plus.

Responsibilities

Administration of Learning & Development software - onboarding and offboarding and performance measurements
Research, evaluate, and pilot emerging training technologies (e.g., VR/AR, AI-driven learning platforms, virtual labs) to recommend innovative solutions that enhance the organization’s learning strategy.
Manage and maintain training systems, ensuring they are configured, available, and deployed to the correct locations when needed.
Coordinate and execute setup and teardown of training equipment for both regular sessions and large-scale merger training initiatives.
Provide direct, on-site, and remote technical support to trainers during sessions, resolving technical challenges quickly to minimize disruptions.
Troubleshoot and resolve hardware, software, and networking issues impacting training systems and equipment.
Partner with Training, IT, and Operations teams to coordinate logistics and ensure smooth deployment of systems.
Maintain an accurate inventory of training equipment and ensure readiness for travel and deployment.
Document processes, system configurations, and troubleshooting steps to enhance team efficiency and knowledge sharing.

Benefits

Get paid for NOT working 14 holidays each year!
Paid Time Off (PTO) begins accruing day one of employment
Tuition reimbursement for approved courses (after 1 year)
Free Employee Assistance Program (EAP)
Livongo Diabetes Management Program
Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
Medical PPO insurance
High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
Dental & vision insurance
Life, AD&D, short and long-term disability insurance (100% company paid)
401(k) retirement and profit-sharing plan (must be 20 years old)
Free Teledoc 24/7 Physician Services
Pet Insurance
Paid Family Medical Leave (When FMLA Eligible)
Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
Exclusive interest rate reduction for qualifying loan products.