Training Supervisor - Travel
Brigham Young University•Provo, UT
•$73,000 - $95,000
About The Position
The Travel & Training Supervisor supports university travel operations by coordinating complex domestic and international travel, and leading training programs for travel staff. As a supervisor, this role provides guidance, mentorship, and oversight to ensure effective operations, high service standards, and continuous improvement. The position serves as a trusted advisor to campus departments and works under the direction of the Director of Travel & Logistics Group.
Requirements
- A firm commitment to the mission of BYU
- Bachelor’s degree in a related field and five years of relevant experience, or an equivalent combination
- Supervisory or team leadership experience
- Strong training, communication, and presentation skills
- Advanced proficiency with travel systems (e.g., SABRE)
- Knowledge of travel operations, contracts, and fare construction
- Strong analytical, organizational, and problem-solving skills
- Ability to manage high-volume workloads and meet deadlines
- Excellent customer service skills
Nice To Haves
- Experience in training management within travel or a related field
- Experience with group and international travel
- Experience leading projects or process improvements
Responsibilities
- Lead development and delivery of training programs; mentor and onboard staff
- Supervise daily travel operations and support high-volume booking activity
- Coordinate complex group and individual domestic and international travel
- Consult with departments on travel planning and logistics
- Provide on-site support for group and VIP travel as needed
- Negotiate contracts with airlines, hotels, and vendors
- Advise on travel policies, procedures, and expense management
- Manage after-hours travel emergencies
- Conduct presentations and maintain strong campus relationships
- Support process improvements and departmental initiatives
Benefits
- 401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long-term disability benefits
- Paid parental and maternity leave
- Wellness Program
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
