Training Specialist

ServiceTitan

5d • Hybrid

About The Position

Ready to be a Titan? Interested in being part of a growing team tasked with building cutting-edge content & training customers in a growing company & industry? Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs. The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. What you'll do: Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant” Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS Other – Assist with special projects as assigned at the discretion of team management

Requirements

• 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
• Track record of achievement in a training and/or customer service role, preferably in a software or other startup company
• Ability to conduct classroom-style trainings in both English and Spanish
• Expertise in customizing & running live demo-based training courses & webinars
• Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches
• Experience delivering training or coaching to promote adoption and minimize resistance to new software
• Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment
• Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position
• Ability to work a variable schedule with willingness to travel 25%.
• Demonstrated ability to learn and apply sound instructional techniques
• Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia
• Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses
• Experience incorporating change management principles into training programs to promote adoption & minimize resistance
• Strong project management experience a plus
• Ability to write business correspondence and technical documentation

Responsibilities

• Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
• Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing
• Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types
• Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan
• Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS
• Other – Assist with special projects as assigned at the discretion of team management

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level