Training Specialist

ASSA ABLOY • Phoenix, AZ

4h • Onsite

About The Position

Join us at ASSA ABLOY as we revolutionize the future of training! We're on the verge of an exciting transformation in our training department, set to take our methodologies to new heights in the digital age. This opportunity is not just a job; it's a chance to lead innovation and shape the future of training within our organization. As a Software Training Specialist, you'll become an expert in our software solutions and play a crucial role in enhancing the learning experiences of our clients and internal teams. You will also assist the Training and Implementation Specialist in ensuring a smooth transition from training to implementation, supporting both training and client onboarding processes.

Requirements

• Knowledge of the Door and Hardware industry is required.
• Hands-on experience with door systems, hardware, access control, or related industry workflows.
• Excellent communication and interpersonal skills, with the ability to connect with technical and non-technical stakeholders.
• Strong organizational, planning, and facilitation skills.
• Comfort using audiovisual tools, presentation software, and training platforms.
• Familiarity with Microsoft Office, training software, and scheduling/calendar tools.
• Willingness to travel for customer training engagements as needed.

Nice To Haves

• Experience in training, customer support, education, or instructional roles is a plus.
• Project Management experience or certifications are advantageous.

Responsibilities

• Master ASSA ABLOY software solutions and apply them within real-world door and hardware workflows.
• Partner with clients to understand operational processes, industry challenges, and technology needs.
• Develop and deliver tailored training plans aligned with customer use cases and industry best practices.
• Lead training sessions for individuals or groups, both in person and virtually.
• Create, update, and refine training materials in collaboration with the Training Manager.
• Identify and implement innovative training tools and delivery methods to improve engagement.
• Evaluate training effectiveness and recommend continuous improvements.
• Provide meaningful feedback from training sessions to product, development, and training leadership.
• Support the transition from training to implementation in partnership with the Training and Implementation Specialist.
• Gather and analyze post-training feedback to enhance onboarding and rollout processes.
• Contribute to the development of new training content aligned with evolving software updates.
• Continuously look for ways to improve training quality, relevance, and impact.

Benefits

• Ongoing professional development and internal career mobility opportunities.
• Competitive pay and a comprehensive benefits package, including multiple healthcare plans, tuition reimbursement, and matching 401(k).
• Generous paid time off and holiday schedule.
• Employee discounts on ASSA ABLOY products, travel, entertainment, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed