Training Specialist

Annexus Health

59d

About The Position

Diverse experiences. A shared passion. At Annexus Health, we are a team of dedicated professionals with backgrounds in life sciences, healthcare software technology development, and the healthcare provider setting. While we approach our work from different angles, we are united by our commitment to reducing financial and administrative burdens across the patient access journey to improve access to care and combat financial toxicity at both the patient level and the healthcare provider level. Training Specialist We are seeking an energetic and talented Training Specialist to develop and deliver engaging customer training sessions. Reporting to our Director, Training and Development, this role will be a core member of our Training Team. You will collaborate with team members to deliver high-quality training for Annexus Health customers. If you’re highly motivated, passionate about training, and eager to join a fast-growing start-up focused on making a difference for patients, then we would love to meet you!

Requirements

Proven experience delivering virtual training, ideally in a healthcare or technology setting
Excellent communication and presentation skills, including the ability to simplify complex topics and tailor to diverse audiences
Strong command of Microsoft Teams, GoTo Webinar, or similar software
Team player who is invested in helping others grow and succeed
Strong learning agility; enjoy and excel in an environment where it is required to adapt to continuous software development updates
Strong interpersonal skills and ability to work with a wide range of people in order to build relationships both internally and externally
Ability to thrive in a high-growth and sometimes chaotic environment
Driven to make a difference
Love to have fun!

Nice To Haves

Familiarity with healthcare billing and financial counseling is a plus

Responsibilities

Lead engaging, effective, high-quality virtual, instructor-led customer training sessions
Facilitate engaging onboarding experiences for new clients and users
Create and manage the online registration experience for the virtual customer training sessions (currently using GoTo Webinar and Microsoft Teams)
Adjust AssistPoint® training materials to align with product releases
Identify customer needs for new training sessions and/or materials to address gaps, and partner with internal stakeholders to generate ideas for special training webinars
Document training attendance and support the reporting of monthly and quarterly training metrics
Stay current on industry trends and best practices in virtual learning, and continuously look for ways to improve the customer training experience

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