Training Specialist - Service + Building Automation Systems

Harris•West Valley City, UT

6d•$71,079 - $106,618

About The Position

The Service + BA Systems Training Specialist will play a key role in onboarding, training, and developing team members across our Service + BA teams. This role partners closely with operations leaders, system experts, and Human Capital to deliver training and process improvement solutions. The ideal candidate is a hands-on trainer who understands the intersection of software tools and service operations and is motivated by training/developing others.

Requirements

Bachelor’s degree in Training and Development, Instructional Design, Human Resources, or related field, or equivalent years of experience
3+ years of experience in a service operations, dispatch, or building automation role; training or onboarding experience strongly preferred.
3+ years of exposure to change management and organizational development practices.
3+ years of experience conducting systems training
Be able to travel 50-75% for this position
Familiarity with WennSoft and related systems (MobileTech, XOi)

Nice To Haves

Experience using or training on Power BI dashboards is a plus.

Responsibilities

Create and deliver in-person and virtual training for Service + BA team members, including dispatchers, service coordinators, technicians, and other system users.
Conduct training for new hires, internal promotions, and role transitions across existing business units.
Develop and maintain training content (presentations, guides, job aids, etc.), either independently or in collaboration with Human Capital or existing resources.
Train on software systems including WennSoft (Scheduling, MobileTech, XOi), and use of role-based Power BI dashboards.
Ensure training includes both technical/software use and related process workflows (service ticket flow, dispatching best practices).
Partner with the Service + BA operations team and Human Capital to build, deliver, and refine onboarding frameworks and learning plans.
Support the onboarding, integration, and scaling of new acquisitions, particularly around dispatch/service systems and processes.
Actively participate in acquisition preparation and onboarding.
Partner with Director, SBA Operating System and VP, SBA – acquisitions, to proactively prepare and plan for onsite training needs.
Partner with IT team to ensure access to new users.
Ensure standard operating procedures are created, updated, and consistently followed.
Collaborate with Director, SBA Operations Systems and other key stakeholders to support cross-functional initiatives and process improvements.
Participate in change management planning for service process rollouts and system upgrades.
Contribute to projects focused on reducing silos, enhancing system use, and increasing overall efficiency across service operations.
Support continuous improvement of training content and delivery through feedback and performance metrics.
Participate in training through ERP (Enterprise Resource Planning) and FSM (Field Service Management) systems to remain current on product functions and new releases