Training Specialist - LTSS Service Coordination

Elevance Health • Ashburn, VA

35d • Hybrid

About The Position

Training Specialist - LTSS Service Coordination This position necessitates extensive experience and knowledge of HCBS benefits and LTSS assessments. Location: Must reside near one of our Elevance Health Pulse Point locations. Hybrid1: Requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Training Specialist - LTSS Service Coordination is responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others.

Requirements

• Requires BA/BS in related field and a minimum of 4 years training experience; or any combination of education and experience, which would provide an equivalent background.
• Four years of clinical or sales experience or certification/license in the appropriate field may be required.
• Previous international training experience may be required.

Nice To Haves

• Experience in facilitating training preferred.
• Previous experience as a LTSS Care/Service Coordinator strongly preferred.
• Experience in managed care, preferred.
• Very strong written and verbal communication skills, preferred.
• Proficiency working with Facets, HIP Product (HIP 2.0), TMV (total member view), MACESS, ACMP highly preferred.

Responsibilities

• Facilitates learning events that are performance-based in nature.
• Delivers synchronous and asynchronous learning events using varied media in virtual and in-person environments.
• Employs rapid course development methodologies to quickly meet market needs.
• Exercises management of the learning environment including learner performance and escalates issues to leadership.
• Measures, tracks and evaluates learner and market satisfaction.
• Thinks and acts globally and is aware of adult learning and cultural differences that drive learner effectiveness.
• Keeps technical skills updated.
• Travels to worksite and other locations as necessary.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees