Internship- Training & Quality Intern

AAA Life Insurance Company • Livonia, MI

1d • Hybrid

About The Position

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
As a Training & Quality Intern, you’ll support the team by helping with day-to-day training activities and quality assurance tasks. You’ll work closely with trainers and QA/Production Support to keep materials up to date, track performance, and support continuous improvement.

Requirements

• A student or recent graduate interested in training, quality assurance, or process improvement
• Strong attention to detail and organization
• Clear written and verbal communication skills
• Comfortable using Excel/Google Sheets, Word/Docs, and PowerPoint/Slides
• Willingness to learn, take feedback, and ask questions
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
• This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.
• We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Nice To Haves

• Experience with QA/Training design preferred

Responsibilities

• Help create, update, and organize training materials such as presentations, job aids, and reference guides
• Assist with onboarding and ongoing training sessions (prep materials, track attendance, gather feedback)
• Support quality assurance reviews by listening to calls, reviewing work, or checking documentation against quality standards
• Help track QA scores, training completion, and performance metrics in spreadsheets or systems
• Compile data and assist with basic reporting for training and quality results
• Document processes, updates, and best practices
• Help identify common errors or coaching opportunities and share findings with the team
• Provide general administrative and project support to the Training & Quality team as needed

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed