Training & Quality Control Specialist

Maine Public Employees•Augusta, ME

9d•Hybrid

About The Position

Are you passionate about helping others learn, grow, and succeed? Join a collaborative, supportive team where your expertise in training, communication, and quality improvement will have a direct impact on how work is performed across the department. What You’ll Do In this dynamic role, you’ll design, coordinate, and deliver training that equips employees with the knowledge and tools they need to excel. You’ll work closely with department leadership and internal partners to ensure training content is accurate, relevant, and delivered in the most effective way for your audience. To keep training practical and meaningful, you’ll stay closely connected to the day-to-day work of the division—periodically performing related tasks to maintain firsthand knowledge and credibility. You’ll also play a key role in quality control efforts, evaluating outcomes, identifying opportunities for improvement, and refining training to ensure it drives measurable results.

Requirements

Strong presentation and public speaking skills
Ability to translate complex work processes into clear, practical training
Comfort working with technology and learning tools
Analytical mindset to evaluate outcomes and improve results
Collaborative approach and attention to detail
Associates degree in a relevant field with at least five (5) years of progressive experience; –OR– any equivalent combination of relevant education and experience.
At least five (5) years of experience in a supervisory or leadership role
Experience creating a supportive and inclusive atmosphere that encourages learning and growth
Demonstrated understanding of learning styles and how they can be applied to training delivery and/or design
Proficient in MS Office suite
Ability to travel within the state; valid driver’s license and maintenance of a good driving record.

Nice To Haves

Five (5) years of experience as a subject matter expert
Bachelor’s degree
Experience designing, developing, and delivering training tailored to adult learners with diverse learning styles
Experience building and developing teams
Experience managing teams through formal change or project management principals

Responsibilities

Develop and deliver engaging training in a variety of formats
Collaborate with leadership and stakeholders to ensure content accuracy and relevance
Maintain working knowledge of division operations by performing related tasks
Evaluate training effectiveness and support quality control initiatives
Continuously improve materials and methods to achieve desired outcomes