Training/Quality Assurance Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
We are recruiting for a motivated Training/Quality Assurance Manager to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. The Manager of Enrollment has management responsibilities (e.g. hiring, coaching, performance improvement, professional development, team building, disciplinary action) for Enrollment Specialists, Enrollment Clerks, Analysts, Leads, Supervisors, and Trainers. Ensures enrollment site operates smoothly and efficiently from the prescreening process through to the client eligibility determination. Works and collaborates directly with both internal and external customers such as other departments as well as State entities and community organizations. The Manager watches over the performance of enrollment-related activities and staff for enrollment site such as (but not limited to) patient flow, customer service, scheduling, quality assurance, productivity, and ensuring compliance with State and Federal requirements. This position requires a strong emphasis in and the implementation of LEAN fundamentals, employee engagement practices, and the application of DH strategic objectives into the daily operations. Strong customer service, conflict resolution, and communication skills are necessary for the prevention and resolution of client disputes. Coordinates with other managers for the training and scheduling of new employees as well as continued training for existing employees. Monitors inbound and outbound calls as well as in-person client screening to ensure goals are met for client wait times, abandonment rates, eligibility accuracy, productivity, and customer service. Ensures optimal staffing levels are utilized to achieve proper coverage for all enrollment sites.
