Training Program Associate for CraftMasters Training Academy (Beltsville, MD; 20 hours/week)

Associated Builders and Contractors•Beltsville, MD

43d•$33•Onsite

About The Position

The Training Program Associate plays a key role in supporting the daily operations of the Academy. This position ensures smooth class delivery, maintains communication with employers and students, assists instructors with classroom and technology needs, and helps facilitate testing, registration, and event coordination. The ideal candidate is detail-oriented, dependable, and proactive in maintaining a professional and welcoming learning environment.

Requirements

Excellent communication, organizational, and problem-solving skills.
Strong attention to detail and ability to manage multiple priorities.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database or learning management systems.
Ability to provide basic technical support and troubleshoot classroom or computer issues.
Customer service-oriented with a professional and courteous demeanor.
Reliable transportation and punctuality for evening or daytime shifts as assigned.
Ability to work both independently and collaboratively within a team environment.

Nice To Haves

Experience in an educational, training, or administrative support role.
Familiarity with video conferencing and online learning platforms (Zoom, Teams, etc.).
Experience supporting events, student services, or workforce development programs.

Responsibilities

Maintain regular communication with employers regarding class schedules, student attendance, and On-the-Job Training (OJT) progress. Notify employers promptly of absences or concerns.
Collaborate with Academy staff to identify and address early signs of student disengagement, facility issues, or technical problems to ensure timely mitigation and program continuity.
Coordinate with employers and students to process class payments, including phone transactions. Provide on-site and remote support to instructors by assisting with class preparation, materials setup, and technology needs prior to and during sessions.
Assist students and instructors with testing procedures, including exam setup, monitoring, and result documentation.
Provide basic support and troubleshooting for Academy software systems used for attendance, grading, OJT tracking, and other learning management platforms. Ensure instructors and students can effectively access and utilize required systems for instruction and reporting.
Notify and immediately escalate to Academy Staff any observed conditions or activities that appear to be irregular within the standard day-to-day processes, including student behavior.
Support event planning, class coordination, and participant management. Convert event registrants to enrolled students, ensuring accurate data entry and seamless transitions between programs and events.
Assist with student orientation sessions and instructor onboarding. Support training logistics by preparing materials, setting up classrooms, and ensuring all technology and resources are ready prior to each class or session.
Administer and maintain student attendance records, including sign-in sheets, grade reports, and OJT documentation. Ensure data accuracy and timely submission to meet program and compliance requirements.
Support outreach and follow-up efforts to engage potential apprentices and employers.
Provide logistical, registration, and on-site event support as needed to assist with major Academy and CraftMasters-related events, including apprentice graduations, craft championships, scholarship golf outings, and safety awards programs.
Answer incoming calls in a professional and courteous manner. Provide accurate information to callers and route inquiries to the appropriate staff members when necessary. Ensure all communications reflect the Academy's commitment to exceptional service and professionalism.
Monitor and report any issues related to facility cleanliness, safety, or functionality. Support efforts to maintain a professional, safe, and welcoming environment for students, instructors, staff, and visitors.
Perform end-of-day review to close the Academy premises; complete an evening shift report or daily checklist summarizing activities, student and instructor needs, issues encountered, and any follow-up actions required. Communicate updates with the Program Coordinator and relevant staff.
Other duties as assigned.