Training Process Lead
About The Position
Humana's MarketPoint organization is seeking an Organization Effectiveness Lead, Training Process, to join the MarketPoint Training Team. This role is for a dynamic and experienced professional to lead process mapping and continuous improvement initiatives within MarketPoint training to ensure best-in-class learning experiences that drive performance results. The ideal candidate will have a strong background in program management, process optimization, and data analysis. This role will oversee the development, delivery, and continuous improvement of training design and delivery processes, while ensuring alignment with organizational goals and learner needs through effective use of data.
Requirements
- Bachelor's degree or equivalent related work experience
- Experience with learning systems and/or Learning Management Systems (LMS)
- 8 or more years of project management experience
- Project Management Certification
- Experience building dashboards and visualizations using Power BI
Nice To Haves
- Experience with Adult Learning Theory
- Knowledge of the ADDIE model of instructional design
- Knowledge of the Kirkpatrick Model of measuring learning effectiveness
- Change Management experience
Responsibilities
- Analyze existing training and intake processes to identify inefficiencies and areas for improvement
- Manage the design, development, and delivery of training design and delivery processes in partnership with training operations and other partner teams
- Partner with subject matter experts to ensure processes are accurate, aligned with business needs and Service Level agreements
- Deliver training and ongoing support to partner teams around process adoption and execution
- Provide consultative support to partner teams as needed to drive adoption of consistent processes
- Evaluate the effectiveness of processes using metrics and feedback, and implement improvements as needed
- Stay informed about industry best practices and emerging trends to inform process innovations
- Establish framework for content lifecycle management, including creation, curation, updating, and archiving of key knowledge documentation
- Maintain repository/repositories of all learning content assets
- Maintain version control and audit trails for key content assets
- Train content creators on governance processes, tools, and standards
- Lead review cycles to identify redundant, outdates, or low-impact content
- Act as Point of Contact for questions related to content authors, versions, and other related requests
- Collect, analyze, and interpret data related to training effectiveness and operational efficiency
- Develop dashboards and reports to provide insights and recommendations to leadership and stakeholders
- Use data-driven insights to inform decision-making, optimize programs, and enhance process improvement initiatives
- Monitor key performance indicators (KPIs) to measure success and identify opportunities for improvement
- Foster a collaborative environment to promote knowledge sharing and innovation within the team
- Act as the primary point of contact for senior leadership regarding training process management updates, data analytics, and process improvement initiatives
Benefits
- Health benefits effective day 1
- Paid time off
- Holidays
- Volunteer time
- Jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- Medical benefits
- Dental benefits
- Vision benefits
- Short-term and long-term disability
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
