Training Operations Manager

Dandy • New York, NY

3d

About The Position

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is hiring an Onboarding Manager to own the earliest and most critical stage of our customer lifecycle. This person will build the infrastructure that takes a dental practice from the moment of sales handoff through active ramp — ensuring every practice reaches their "magic moment" fast and sets the foundation for long-term success. This is a 0-to-1 role: you will design, build, and run the playbook from scratch, then systematize it so it scales.

Requirements

• 5+ years of experience in operations and/or strategy within a high-growth startup or large tech environment.
• Proven experience leading teams
• Exceptional attention to detail and ability to manage complex logistics, ensuring smooth execution of training operations and processes.
• Strong customer communication skills, with the ability to confidently interact with customers to troubleshoot issues and improve their experience.
• Strong data-driven approach to analyzing performance and supporting operational goals and KPIs to drive efficiency, quality, and an excellent customer experience.
• Highly process-oriented, with a track record of improving complex, cross-departmental processes.
• Experience working as part of a high-performing, collaborative team, with the ability to react quickly and envision cross-functional solutions.
• Willingness to roll up your sleeves and tackle hands-on problem-solving when needed.
• Demonstrated ability to identify and address operational gaps and weaknesses.

Responsibilities

• Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
• Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
• Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
• Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
• Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
• Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
• Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
• Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight

Benefits

• For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
• Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed