Training Officer- OCC

Metropolitan Transportation Authority•New York, NY

33d•$133,042•Hybrid

About The Position

This position is responsible for: Delivering training to new hires and incumbent employees. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities. Courses include, but are not limited to: New hire, regulatory, refresher, and other technical, safety, and professional development training for Operations Control Center employees, including, but not limited to, Rail Traffic Controllers and Yardmasters.

Requirements

General training and development techniques and practices
Microsoft Office Suite and/or comparable applications (working knowledge)
Deliver training in a classroom and field setting
Achieve appropriate qualification as a trainer
Model and communicate safe practices in all aspects of work
Proactively identify and correct unsafe conditions and work practices
Manage day-to-day activities of trainees
Build a foundation of communication and partnership
Change priorities while meeting deadlines
Keep current with business trends, rules/regulations, and the training implications
Focus on/practice of safety
Strong leadership skills with the ability to motivate and foster teamwork
Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills
Ability to work with minimal supervision
Appropriate focus on internal and external customers
Ability to work various shifts and locations to support operations 24 hours/7days a week
Valid Driver's License
Current qualification as a Metro-North Rail Traffic Controller (or equivalent title, if from another railroad), or prior qualification with ability to rapidly requalify
Current qualification in Metro-North operating rules, or ability to qualify within 9 months
Current qualification in the Metro-North Enhanced Employee Protection System (EEPS), or ability to rapidly obtain the qualification
In-depth knowledge of Metro-North Safety Rules, Roadway Worker Safety Regulations, and other safe work practices (or equivalent, if from another railroad)
Familiarity with applicable FRA and other regulatory agency policies and procedures, such as Hours of Service for Dispatching Service Employees
Familiarity with Positive Train Control
The selected applicant for this position will become qualified on NORAC operating rules and be required to, as needed, teach NORAC rules to all transportation crafts for additional MNR expansion service.
Ability to work at any Metro-North location as needed
Interest and ability to apply new technology with minimal training
Associate's Degree in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two additional years of related experience may be considered in lieu of degree.
Minimum of 3 years of experience related to the responsibilities of the position. Related experience includes, but is not limited to, experience working in relevant operating crafts or similar functions, in relevant education/training, in training program development, and/or in management of relevant functions. Experience may include relevant craft training and qualification periods, as well as education in addition to or beyond the above requirement.

Nice To Haves

Design, develop, implement, facilitate, evaluate, and measure training and development activities
Analyze performance problems and implement solutions
Deliver effective and efficient training processes and services tailored to unique business needs
Apply information technology to rapidly deliver high-quality training products and services
Design, develop, implement, facilitate, evaluate, and measure training and development activities
Analyze performance problems and implement solutions
Deliver effective and efficient training processes and services tailored to unique business needs
Apply information technology to rapidly deliver high-quality training products and services
Experience in developing and delivering training
Supervisory experience

Responsibilities

Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate on performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).
Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully-qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully-qualified Training Officers, provide regular peer-to-peer feedback.
Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs, and provide documented feedback to the development process.
Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.
Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.

Benefits

Commuter Assistance - based on operating MTA agency (complimentary transportation pass within the MTA's jurisdiction and tax-advantaged accounts)
Low Premium - High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
Pension Plans and Retirement Savings Accounts for eligible employees
Generous Paid Time Off and Holidays provided.
Tuition Reimbursement for eligible employees
Employee Assistance Programs
MTA Exclusive Employee Discount Programs
Work Life Services team
Employee Resource Groups
Managerial Benefits