TRAINING MGR - HOUSEKEEPING

Seminole Hard Rock Hotel & Casino•Atlantic City, NJ

49d

About The Position

Under the direction of the Director of Housekeeping, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards. The incumbent is also responsible for developing, facilitating, training, coaching, measuring, monitoring and reporting on the department's training process and results. Align the training processes throughout the department. Serve as a Human Resources ambassador and training liaison for the day to day training responsibilities. Duties include but are not limited to the essential job functions listed below.

Requirements

High School diploma, GED, or equivalent required
Minimum 1 year of experience in a Hotel Housekeeping Manager role or 2 years of experience as Hotel Housekeeping Supervisor

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
With assistance from Director of Housekeeping and Housekeeping Managers, manages the property's Hotel Housekeeping Department in all daily operations
Creates a culture of high ethical standards, integrity and service at all times
Personally, assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly
Implements systems that help anticipate the needs of our guests
Seeks opportunities to improve performance, and implements action plans for improvement
Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals
Creates a culture of accountability through quality control metrics for Housekeeping performance
Ensures that all Housekeeping employees have excellent initial and ongoing training
Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
Ensures integration and teamwork for the department in a positive environment
Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
Assure all safety policies and procedures are followed
Assists in the purchase of linens and housekeeping supplies through performing inventories
Conduct scheduling for all housekeeping employees
Works closely with vendors to assure proper pricing, delivery and maintenance
Is responsible for overseeing the completion of room projects
Utilize device/HotSOS to place requests for Housemen and other departments
Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution
To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
Other duties as assigned
Conduct departmental on-boarding: reviewing policies, procedures, department tour, etc.
Coordinate the training of new hires to ensure that the one-on-one training is progressing appropriately, answer employee questions, ensure that the task inventories are complete, including testing and certifying (by observation) employees on each task.
Develop training materials, including manuals, job aids, SOPs and program content in accordance to departmental policies, standards and procedures and all DGE Regulations. Review materials periodically and update to reflect changes to existing standards and procedures; maintain the standards and procedures library.
Coordinate the on-going training of staff to ensure that testing and certification of related SOP's has been completed before an employee is scheduled to work in a specific area.