Training Manager (Fulfillment)

Tapestry•Jacksonville, FL

2d•Onsite

About The Position

The Training Manager is responsible for designing, implementing, and managing network-wide training programs that support operational excellence and leadership development across large-scale fulfillment centers. This role ensures that all employees—from hourly associates to leadership teams—receive effective, consistent, and engaging training that drives performance and compliance. The Training Manager will also oversee the structural design of training frameworks and manage a team of hourly trainers across three fulfillment centers.

Requirements

Bachelor’s degree in Human Resources, Business, EHS, or related field, or work equivalent experience
5+ years of experience in training and development, preferably in a high-volume operational environment.
Strong leadership and team management skills with experience supervising multi-site teams.
Excellent communication, presentation, and organizational skills.
Proficiency in LMS platforms and Microsoft Office Suite; experience with e-learning tools is a plus.
Effectively able to manage multiple projects and conflicting priorities

Nice To Haves

Experience in fulfillment, logistics, or manufacturing environments.
Knowledge of adult learning principles and instructional design methodologies.
Experience operating and certifying others on PIT equipment.

Responsibilities

Training Program Development & Delivery
Design and implement operational training programs for fulfillment center processes, safety, and compliance.
Develop leadership training initiatives to support career growth and succession planning.
Create and maintain structured training frameworks, including SOPs, learning paths, and competency models.
Team Management
Directly manage training staff across three fulfillment centers, ensuring alignment with company standards.
Provide coaching, performance feedback, and professional development for training team members.
Network-Wide Support
Collaborate with operations leadership to identify training needs and performance gaps.
Standardize training content and delivery methods across all sites for consistency and scalability.
Monitor and report on training effectiveness using KPIs and feedback mechanisms.
Support sustainability efforts through creation of educational materials.
Help develop training programs to support performance for associates and leaders
Contribute to Lean initiatives with leadership training in 5S, Continuous Improvement and Audit programs
Ability to travel between fulfillment centers as needed (Jacksonville, Las Vegas, and West Chester)
Continuous Improvement
Stay current on industry best practices and incorporate innovative training solutions.
Utilize technology and learning management systems (LMS) to enhance training delivery and tracking, such as Brainshark and We are Learning.