Training Manager

JLL•Columbus, OH

6d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves - Responsible for Customer Relationship Management across JLL and client for the success of the account. Leads all Projects for strategic direction. Partners with the Account Leadership team for implementing and aligning across all business lines including Account Director, Operations Management, HSSE, Quality. Oversees the Account Training team to ensure standards are implemented in all areas. This role includes implementing the standards from Corporate JLL, Life Sciences, and all JLL Service lines. Oversee the account training team to implement all. Key to this role is strong communication, strong presentation skills, and strong ability to show return on investment of all training programs. What your day-to-day will look like: Lead projects/initiatives for training initiatives. Supervise daily work activities all training activities including troubleshooting. Develop strategy, set direction and priorities for projects and deliverables in accordance with CS, LS, and Account training initiatives Owns projects, timelines, for training initiatives. Maintain and communicate standards, processes and templates for instructional design work and project plan tasks. Manage day-to-day technical and operational problems to resolution Participate in technology development project conversations to understand the complexity of the technology being developed & the user groups impacted. Apply this information to identify the best means instructional design and training delivery model ( in person, online, etc.) Create and/or maintain processes to track projects against milestones. Assist in determining and tracking time/cost estimates for projects. Applies innovation to work that has a training impact Escalates innovative solutions that can help the client bottom-line and supports the stabilization or improvement of any management fee at risk

Requirements

Proven strategic partnership within team
Proven positive customer relationships
Training Management in a regulatory environment
Excellent Communication skills
Proven examples of managing staff

Nice To Haves

Ability to travel up to 10% to client sites

Responsibilities

Responsible for Customer Relationship Management across JLL and client for the success of the account.
Leads all Projects for strategic direction.
Partners with the Account Leadership team for implementing and aligning across all business lines including Account Director, Operations Management, HSSE, Quality.
Oversees the Account Training team to ensure standards are implemented in all areas.
Lead projects/initiatives for training initiatives.
Supervise daily work activities all training activities including troubleshooting.
Develop strategy, set direction and priorities for projects and deliverables in accordance with CS, LS, and Account training initiatives
Owns projects, timelines, for training initiatives.
Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.
Manage day-to-day technical and operational problems to resolution
Participate in technology development project conversations to understand the complexity of the technology being developed & the user groups impacted.
Apply this information to identify the best means instructional design and training delivery model ( in person, online, etc.)
Create and/or maintain processes to track projects against milestones.
Assist in determining and tracking time/cost estimates for projects.
Applies innovation to work that has a training impact
Escalates innovative solutions that can help the client bottom-line and supports the stabilization or improvement of any management fee at risk