Training Manager (remote)

First American • Fort Mill, SC

3d • Remote

About The Position

Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Manages a team which oversees the development of training programs, curriculum, and training methodology/delivery for First American employees and/or external customers to meet organizational, learner needs, and facilitate training. Establishes and implements training strategies and standardizes training initiatives for training success. Develops training programs that align with business goals. Promotes efficiency and competitive advantage by developing the skills of staff and end users. Manages the daily operations of a training team for an area or business unit. Develops and implements training programs. Analyzes business unit functions and tasks to ensure that the curriculum and training methodology/delivery are appropriate to meet organizational and learner needs along with facilitating training classes.

Requirements

• Track record in designing and executing successful training initiatives/programs
• Strong team-building, organization and leadership skills
• Knowledge of traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.)
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations.
• Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
• Business acumen, strategic agility, ability to develop others, and influence change.
• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.

Responsibilities

• Manages a team which creates, designs, develops and facilitates training courses and programs for a defined area or business unit. Provides direct supervision of team.
• Partners with business leaders to identify current and future training and development so that corporate/business philosophies, initiatives and objectives are met.
• Continuously evaluates training effectiveness to ensure that it meets organizational and learner needs.
• Researches and implements effective and innovative best practices that will best prepare the workforce to meet business objectives.
• Stays abreast of all developments and changes to policies, procedures, regulations, business initiatives and technologies
• Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
• Ensures high productivity and quality performance from the Training & Development staff. Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations.
• Accountable to Senior Management to ensure appropriate use of financial resources
• Facilitates training classes.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level