Training Manager

JLL • Dallas, TX

12d • Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Training Manager Position Summary Manage comprehensive training operations for data center accounts, overseeing the development and delivery of technical training programs while ensuring all staff maintain required competencies and certifications for safe, efficient operation of mission-critical infrastructure.

Requirements

• Bachelor's degree in Engineering, Education, or related technical field with 4+ years of experience in technical training, data center operations, or facilities management.
• Solid understanding of data center infrastructure, electrical systems, HVAC technologies, and safety protocols.
• Experience with training program development, adult learning principles, and various instructional methods including classroom, online, and hands-on training delivery.
• Proven leadership experience managing training teams and coordinating complex training initiatives.
• Strong presentation and communication abilities with the capacity to translate technical concepts into effective training materials for diverse learning styles and experience levels.
• Excellent project management and organizational capabilities for managing multiple training programs, tracking compliance requirements, and maintaining detailed documentation.
• Proficiency with training management systems and Microsoft Office applications for program administration and reporting.

Nice To Haves

• Professional training certifications (CPTD, ATD) or data center credentials (DCCA, EPI) strongly preferred.

Responsibilities

• Training Operations Management Oversee day-to-day training operations including scheduling, resource coordination, and program delivery across data center facilities.
• Manage training calendars, instructor assignments, and facility requirements while ensuring training activities align with operational needs and minimize business disruption.
• Technical Skills Development Design and deliver hands-on training programs covering critical data center systems including power distribution, cooling infrastructure, fire suppression, security systems, and environmental monitoring.
• Conduct technical assessments to identify skill gaps and develop targeted training interventions to enhance operational capabilities.
• Engage with vendors to provide specialized training to the account teams.
• Safety and Compliance Training Implement mandatory safety training programs covering electrical safety, confined space procedures, emergency response protocols, and regulatory compliance requirements.
• Ensure all personnel maintain current certifications and safety qualifications while tracking compliance status and renewal schedules.
• Training Team Leadership Lead training coordinators, technical instructors, and support staff to deliver consistent, high-quality training experiences.
• Provide coaching and professional development for training team members while establishing performance standards and quality metrics for training delivery.
• Learning Assessment and Documentation Develop competency-based assessments and practical evaluations to validate employee skills and knowledge.
• Maintain comprehensive training records, certification tracking, and performance documentation to support regulatory compliance and career development planning.
• Training Technology Integration Implement training technologies including learning management systems, simulation software, and digital learning platforms to enhance training effectiveness.
• Evaluate new training tools and methodologies while managing technology integration and user adoption across training programs.
• Stakeholder Collaboration Work closely with operations managers, engineering teams, and HR personnel to align training programs with business objectives and operational requirements.
• Coordinate with facility leadership to ensure training supports operational excellence and employee development goals.

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees