Training Manager

DSV•Clarksville, TN

9d•$82,000 - $123,000•Onsite

About The Position

The DSV Solutions Training Manager, Implementations is responsible for ensuring that the training plan and supporting documentation are created in pursuit of highly successful delivery of each new business implementation.

Requirements

Four-year degree is basic requirement.
Minimum of 5 years of job related/relevant experience.
Minimum of 5 years Logistics/Supply Chain Industry experience.
Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Vizio
Knowledge of WMS functionality
English (reading, writing, verbal), Spanish a plus
Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).
Good mathematical skills
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Work overtime as dictated by business whether mandatory or voluntary.
Other duties as assigned by management to support special projects/initiatives, implementations, process improvements, etc.
Experience dealing with end users and clients.
Experience in 3PL environment, specifically Warehouse/DC operations

Responsibilities

Serve as the Training Functional Area owner for the new business implementation projects as assigned, provide weekly status report updates to the project manager, and present status updates to the internal project team and the client.
Participate in Advance Quality Planning, gaining a full understanding of the business scope as it applies to the training approach to be developed. Using the Engineering design, develop a master Standard Operating Procedure for the full scope of the business and a full set of work instructions as they apply to all processes to be executed within the operation.
Collaborate with the WMS team to insert all screenshots needed for the end users.
Develop any other training aids and process visual management required to support successful execution of the processes.
Develop a full training plan inclusive of new employee HR onboarding, safety training, other regulatory training, WMS training, and all job specific processes.
Obtain the approval of tollgate stakeholders for all deliverables.
Execute Train-the-trainer with the associates Operations designates as trainers.
Monitor the Operations team’s execution of the training plan from first hires through the hypercare period prior to project close.
Ensure timely updates to any completed documentation as a result of findings during testing, go live, and hypercare; ensure that Operations cascades those changes as needed through retraining.
Provide all final documentation to Quality for upload into the QMS database.