Training Manager - Operation Support

SCI Shared Resources•Houston, TX

14d

About The Position

Our associates celebrate lives. We celebrate our associates. This role designs and conducts Corporate’s Cemetery Operations Support Department employee training programs, both in person and virtually. Monitoring and reporting the effectiveness of employee training during the orientation period and for career development is expected. Ability to communicate with a variety of stakeholders, initiate employee training best practices and travel is required.

Requirements

Bachelor’s degree in a related field
Valid state driver’s license in good standing
Five (5) years of experience in training development and training delivery
Advanced working experience in Microsoft Office and business applications
Ability to quickly learn and understand business practices and procedures
Ability to work independently and reach goals
Ability to handle multiple deadlines and projects
A wide degree of creativity and latitude is expected
Ability to travel as needed

Nice To Haves

Interment Verification Policy and Procedure experience a plus
Cemetery industry knowledge is not mandatory, but preferred
Supervisory experience preferred

Responsibilities

Determines training objectives and communicates goals
Develops training documentation, presentations and support materials
Manages time effectively
Delivers training on all related subjects for the process, application or system
Provides clear directions for learning activities and exercises
Explains the purpose of the course content and its components
Uses learning aids effectively
Presents a road map of the course or unit
Makes transitions
Summarizes key learning points
Explains or seeks the benefits of using the course and its components
Demonstrates content knowledge
Uses process skills (check for understanding and make procedural suggestions)
Holds audience attention
Uses appropriate non-verbal and verbal communication
Listens and responds to learners with empathy
Encourages learner involvement
Manages training schedules and calendars
Works with Managers to make all necessary training preparations, including securing rooms, technology (i.e. computer access), scheduling, meals, etc.
Coordinates printing and shipping of training materials to field locations for on-site training classes
Supports requests for training
Administers tests to determine effectiveness of training
Completes reports to document employee training, dates, place of training, topics covered and any follow-up items required and completed
Conducts refresher training
Continuous improvement to training content
May lead and direct the work of others including creating and managing schedules for trainers