Training Manager- Commercial Property Mgmt

TGG Accounting•Tempe, AZ

5d•Onsite

About The Position

Our client, a well-established commercial real estate firm, is seeking a hands-on Education & Training Manager to build and lead a structured training program for ~25 property management professionals across office, retail, industrial, and mixed-use assets. This role drives operational consistency, team development, and portfolio performance through training, coaching, and process improvement.

Requirements

12+ years of hands-on commercial property management experience (office, retail, industrial, mixed-use and/or office condos)
5+ years in training, learning & development, or mentoring
Experience with Yardi and property management systems
Strong expertise in: Lease administration, Budgeting, operating expenses, and CAM reconciliations, Building operations, maintenance, and vendor management
Proven ability to improve team performance through training and process improvement
Strong instructional design, facilitation, and coaching skills with high emotional intelligence
Highly organized, process-driven, and adaptable in a fast-paced environment
Excellent communication and professionalism
Active Arizona Real Estate License required
Ability to work onsite in Tempe, AZ with a flexible schedule (25–40 hours/week, Monday–Friday)
Willingness to provide occasional support outside standard business hours as needed
Local Candidates only
Please Note: This position is open to candidates who are authorized to work in the United States without the need for current or future visa sponsorship. We are not able to consider C2C arrangements or third-party submissions.

Responsibilities

Design and implement a role-based training and development program
Build an “operations playbook” (SOPs, checklists, workflows, job aids)
Develop onboarding programs and progressive learning paths
Deliver trainings (in-person, virtual, workshops, lunch & learns)
Provide hands-on coaching through field visits and real-time feedback
Use real-world scenarios (tenant issues, budgeting, CAM, etc.) to build skills
Train teams on systems, tools, and standardized processes
Partner with leadership to track KPIs (collections, occupancy, work orders, tenant satisfaction)
Identify skill gaps and continuously improve training initiatives
Collaborate cross-functionally with leadership, accounting, maintenance, HR, IT, and external partners