Training Lead - Variable Operations

AutoNation, Inc. • Irving, TX

55d

About The Position

The Training Lead is responsible for training department team members and supporting Operational Lead(s) to meet SLAs, resolve support desk tickets, and assist with month-end closing activities, with a strong focus on Floorplan. The Training Lead schedules, develops, and delivers team member training sessions; reviews and updates process/procedure documentation; responds to team member process questions; and identifies knowledge and skill gaps through discussions with Operational Leads, Supervisors, and the Department Manager.

Requirements

• Minimum 1 year of experience at BOS or prior training experience
• Strong communication skills (written and verbal)
• Proficiency with MS Office (Excel, PowerPoint, Word, etc.)
• Ability to troubleshoot and resolve issues promptly
• Strong follow-up, time management, and prioritization skills
• Ability to work independently and as part of a team in a deadline-driven environment
• Ability to produce high-quality work under pressure
• Exceptional customer service focus

Responsibilities

• Identify and assess departmental training and development needs through associate observation and consultation with leadership
• Develop and maintain the department's annual training plan
• Design, develop, and deliver individualized and group training for current and new hire associates, including training materials and course content
• Review error reports and support desk tickets to identify training opportunities
• Review and update operational procedures and process documentation to ensure accuracy and completeness
• Update department SOPs and notify the E-Learning Specialist as needed
• Maintain training records for each associate, including session attendance and performance feedback via report cards to supervisors and manager
• Meet monthly with supervisors and manager to review training needs
• Attend required training sessions and meetings
• Demonstrate a positive customer service approach in all interactions with associates and other customers
• Assist Operational Lead(s) during blackout periods or month-end activities (when no training sessions are scheduled)
• Identify and recommend process improvements that improve accuracy and efficiency

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed