Operations Training Lead

eBay • Louisville, KY

7d • $70,000 - $120,700

About The Position

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: With innovative and exciting operational initiatives, the Authentication Operations team is a dynamic and passion-filled team to become part of! This team has effectively launched watches, handbags, sneakers, trading cards, and apparel authentication throughout the US, CA, AU, UK, DE, and JP in less than four years. We are a team of outstanding and diverse members who together compose a full business unit and are in search of an Operations Training Lead for our global operations! The Operations Training Lead is responsible for crafting, implementing, and managing operational training programs that support eBay's Authenticity Guarantee (AG) operations. Reporting to the Global Authentication Operations Training Manager, this role leads training initiatives across multiple functions—including Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards—to ensure consistency and excellence in performance. Partnering closely with Operations, Safety, Continuous Improvement, and Employee Engagement teams, the Training Lead fosters a culture of continuous learning, operational excellence, and workforce development across all AG facilities.

Requirements

• Bachelor's degree or corresponding experience or higher from an accredited university.
• 4+ years experience in operational training, operational leadership, or team leadership.
• 5+ years of experience in a warehouse, distribution, or logistics environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills and a proven ability to work independently and influence others.
• Champion for diversity, equity and belonging.
• Proficiency in Microsoft Office, Google Workspace, and familiarity with Workday Learning Management Systems (LMS).

Nice To Haves

• MBA or related experience preferred.
• Lean Six Sigma Green Belt certification preferred to support continuous improvement initiatives and data-driven decision-making.

Responsibilities

• Training Strategy, Governance & SOP Ownership Take charge of the comprehensive training strategy and roadmap for Warehouse, Exceptions, Ginza, Toys, Electronics, and Trading Cards workflows.
• Validate process changes and translate them into updated SOPs, learning pathways, assessments, and certification frameworks.
• Partner with Instructional Designers to build and maintain training assets (guides, modules, job aids, e-learning).
• Program Leadership & Trainer Development Lead and continuously improve the global Trainer Ambassador Program, including selection criteria, proficiency development, performance expectations, and certification.
• Provide mentoring, development, and performance oversight for Operations Trainers and Trainer Ambassadors.
• Training Quality, Audit & Continuous Improvement Conduct scheduled audits (monthly/quarterly) of SOPs, assessments, training materials, and floor execution to identify gaps or misalignments.
• Analyze training performance trends, error data, and site feedback to identify and prioritize content improvements.
• Cross-Functional Alignment & Operational Support Serve as the training representative in cross-functional forums (Ops, CI, Quality, Product, and Safety).
• Assess emerging training needs based on production changes, equipment rollouts, quality trends, and business priorities.
• Training Metrics, Reporting & Compliance Own training benchmarks, including training efficiency, certification rates, readiness scores, and error reduction tied to training initiatives.
• Report out training performance and insights to site leadership and senior Ops partners.
• Team Leadership & Coaching Model guidelines on the warehouse floor and reinforce eBay's DNA principles through daily engagement.
• Requires up to 20% travel annually (domestic and international).

Benefits

• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees