TRAINING INSTRUCTOR

Lynx•Orlando, FL

55d

About The Position

The purpose of this position is to design, develop, implement and conduct employee training for Operations to produce a more efficient and effective workforce. Facilitates and builds relationships to maximize customer service and the safe and proper operations of fixed route services in accordance with Federal, State and local laws as well as LYNX policies and procedures. This position reports to a Senior Training Instructor. This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions.

Requirements

Associate's degree from a regionally or nationally accredited institution in a related field, plus two years of experience in training. Additional years of experience in training beyond the required two years may be substituted for education on a year-for- year basis.
Must possess and maintain a valid Florida CDL license, Class "B" with airbrakes and passenger endorsement or be able to obtain one within 120 days of hire.
Knowledge of adult-learning principles to include principles and practices of employee training and development.
Knowledge of methods and techniques of tracking, recording, and presenting statistical data.
Knowledge of facilitation methods and web design principles.
Knowledge of State and Federal requirements for DMV commercial regulations, customer service, and defensive driving, including, but not limited to US Federal Motor Carrier Safety Regulations, CFR Title 49 and Florida Administrative Code 14-90.
Proficient in Microsoft Office applications.
Ability to pass a DOT physical and drug screen and obtain and maintain a DOT Medical Certificate with a one-year renewal minimum.
Ability to read, write and interpret documents such as technical data, instruction manuals, routine reports and correspondence, and regulatory requirements with the ability to build training online and/or in person to communicate those requirements.
Ability to design leader's guides and student guides.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to function independently in a fast pace, high change environment as well as part of a team.
Ability to maintain a high level of confidentiality.
Strong planning and organizational skills.
Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent customer service.
Ability to exhibit a professional, courteous demeanor.
Ability to work in a diverse environment.

Nice To Haves

Experience as a presenter/facilitator of leadership and technical training, or previous training experience in a transportation or technical field preferred.

Responsibilities

Assists with the development and implementation of operations training, including curriculum, lesson plan, and all training materials and testing.
Assists with developing training by designing and developing orientation programs, implementing and monitoring the effectiveness of training, consulting with departments on specialized operations training, formulating routine training plans and instructional methodologies, selecting basic training aids, examples, manuals, and visual aids, developing evaluating standards and procedures, and maintaining knowledge on all transit equipment to train personnel.
Provides customized operations training as requested by management.
Schedules, organizes, and coordinates operations employee development and training events and programs; coordinates the assembly and production of instructional and educational material.
Collaborates with other departments for employee onboarding training.
Maintains complete and accurate documentation on all facets of training for each student as required. Monitors progress of trainees and provides periodic counseling and progress evaluation.
Conducts training for newly hired and veteran bus operators and LYNX employees involved in transportation operations.
Provides training and testing for transportation employees and supervisors required to obtain and maintain a commercial driver's license.
Provides operator post-accident training, annual refresher training, red light refresher training, customer service training, and new equipment training.
Conducts refresher training for operators returning from long-term absences.
Conducts and documents on-the-job observations to evaluate the tasks being performed by new and veteran operators to ensure the organization's expectations are met.
Maintains complete and accurate documentation on all facets of training and testing of each student as required and mandated by State and Federal law. Tracks and reports information by reviewing employee training records for up-to-date training files on all safety sensitive personnel, checking all files for up to date medical, and commercial driver's license certificates, keeping records of employees who receive defensive driving class and DOT drugs/alcohol class for new operators, and advising management as needed for compliance purposes.
Gathers and evaluates information from employees and management on previous training to identify weaknesses and areas that need additional training.
May participate in special projects related to transportation operations.
Regular and reliable attendance and punctuality are an essential function of this position.
Performs other duties as may be required or assigned.