Training & Development Specialist

Greylock Federal Credit Union • Pittsfield, MA

12d • $22 - $29 • Hybrid

About The Position

Under the general supervision of the VP of Brand & Culture, supports the coordination, creation, maintenance, and facilitation of educational materials used for internal training programs throughout the organization. Participates on project teams with training-related objectives.

Requirements

• High school diploma or its equivalent.
• Ability to identify and create materials, exercises, and activities that enhance the learning process.
• Ability to break learning topics into basic steps and identify the order in which topics are best presented.
• Exceptional written communication skills, including proper grammar, punctuation, and spelling. Ability to write drafts, edit drafts, and ensure finalized materials provide for the transfer of knowledge.
• Ability to create graphics using graphics creation software
• Experience using Microsoft Office Suite, especially Word, PowerPoint, and Publisher. Ability to continue to learn and develop skills at an intermediate to advanced level, as identified in Microsoft learning assessments. Adobe In Design Experience a plus.
• Ability to lift up to 25 pounds and stand for a long period of time.

Nice To Haves

• College Degree
• At least two years’ experience as an Instructional Designer, a training facilitator or related field
• Obtain ATD Instructional Design Certificate preferably within 18 months of hire
• Minimum two years banking/credit union experience, with a basic knowledge of banking products and terminology, and a basic understanding of responsibilities performed in the branch network and lending departments.
• A basic understanding of compliance regulations adhered to in the branch network and lending departments.

Responsibilities

• Designs, facilitates, and evaluates training for new hires, branch staff, and core system users through classroom, virtual, and hybrid environments.
• Maintains and administers the Learning Management System, training calendar, and participation records; ensures accurate tracking, course assignments, and reporting.
• Develops and edits instructional content in collaboration with department leaders; maintains up-to-date training documents, materials, and compliance references.
• Participates on cross-functional project teams to support business initiatives with aligned training and performance support.
• Supports the delivery of internal leadership and cultural training such as Greylock Management Academy, Crucial Conversations, and new hire orientation.
• Analyzes participant feedback and manager input to improve training programs and identify learning needs.
• Maintains SharePoint training site and assists with uploading content, archiving outdated files, and posting calendar updates.
• Engages in ongoing professional development, attends training seminars, and contributes external best practices to improve internal training delivery.
• Represents Greylock in community, civic, and professional forums to expand the organization's visibility and brand awareness through professional engagement, networking, or external volunteer opportunities.

Benefits

• Greylock’s health benefits, independently benchmarked, are largely market leading.
• We strive to offer a comprehensive package of value including a suite of health options (2 medical plan options, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement- 401k plans with employer match & employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing.
• We round out the package with employer paid life insurance along with both short- and long-term disability.
• To meet your individual needs additional life, accident, and critical illness benefits may be elected.
• We continue to engage with employee feedback and augment our offerings, recently adding pet insurance, and Medicare employee assistance to name a couple.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees