Training & Development Specialist

BITCO Insurance Companies•Davenport, IA

About The Position

The Training and Development Specialist is responsible for identifying training needs and implementing effective learning and development programs for employees within the organization. The role focuses on enhancing employees' skills, performance, and productivity through various training initiatives. This position will help create, develop, implement training programs for employees across the organization to meet both current and future business goals.

Requirements

Bachelor's degree in Human Resources, Business Administration, Education, or related field
Minimum of 3 years of experience in a training-related role
Experience using and maintaining Learning Management Systems (LMS) to build, assign, track and report training activities
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate)
Excellent interpersonal skills; ability to work with all levels of an organization
Excellent written and verbal communication skills
Strong presentation skills
Adept with a variety of multimedia training platforms and methods
Ability to present a positive and professional image on behalf of BITCO
Advanced organizational skills with the ability to handle multiple assignments and programs
Position requires one to work independently as well as in a collaborative team setting.
Proficient with MS Office and other business communication systems

Nice To Haves

Certified Professional in Learning and Performance (CPLP) or similar certification(s) preferred.
1-2 years of experience in commercial insurance preferred

Responsibilities

Work with management to conduct training needs assessment and identify skills or knowledge gaps that need to be addressed.
Design, develop, and/or coordinate training programs to fulfill specific employee needs or improve job skills – outsourced and in-house
Redesign and modernize training frameworks to align with organizational goals, industry best practices, and adult learning principles.
Update and standardize training materials across departments to ensure consistency, accuracy, and relevance. Implement modern delivery methods (e.g., e-learning, microlearning, blended learning) to enhance engagement and accessibility.
Work with department leaders and Manager to map out annual training plans for employees
Administer and maintain company learning platforms (including LinkedIn Learning, UKG LMS, and the cybersecurity training system), ensuring accurate course assignments, user access, reporting, and compliance tracking.
Create, organize, plan, and present various forms of onboarding, orientation, and skills training for employees and managers.
Creates and/or acquires training procedure manuals, guides, and course materials.
Presents training and development programs using various forms and formats including in-person, or virtual.
Promote available training and development opportunities to employees and provide necessary information about sessions
Maintain all training and education policies, procedures, and documentation
Continually evaluate training progress and procedures to monitor and analyze course effectiveness and update curriculum as needed
Coordinate annual compliance training. Track and create reports on outcomes of all training and maintain training records for the company.
Help coordinate the designation and credentialing process for employees
Keep current on education best practices and new training methods and techniques
All other functions and duties as assigned