Training Development Specialist

City National Bank • Newark, DE

11h • $42 - $67

About The Position

Responsible for the development and implementation of training programs. This role will create training materials and deliver product, and business skills training programs for all levels of colleagues across TMS, LOBs, B&IS and T&I, using various learning delivery methods as well as define learning strategies that include assessments, curricula, experiential learning and evaluative metrics and reporting.

Requirements

• Minimum of 5 years delivering training and developing training materials
• Minimum 3 years of financial services experience
• Experienced in designing, delivering, and evaluating the effectiveness of learning and development programs.
• Knowledge of treasury management, deposit and commercial card solutions.
• Ability to interact effectively with all levels of Bank colleagues, Subject Matter Experts, contractors, and third-party vendors. Communicate effectively and skillfully in both oral and written form.
• Able to apply professional experience and learning theory in practical field applications. Adopts concepts to create practical and effective learning opportunities.
• Possesses demonstrated ability in needs assessment, objective setting, and evaluation/measurement of learning opportunities. Has good presentation skills and can adapt style as appropriate to audience and delivery method.
• Strong interpersonal skills
• Ability to adjust content based on audience and develop materials that are logical and easy to follow
• Strong project management skills to organize and schedule training sessions

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Help create, administer, and deliver training materials and programs for internal colleagues for products and/or processes (including existing and new products).
• Manage learning environment and facilitate development and delivery of learning opportunities using classroom, live-and-online, self-paced e-learning, and blended learning methodologies.
• Collaborate with other stake holders such as Product Managers, Sales & Operations Trainers and other change originators to deliver programs and product training.
• Facilitate the development and delivery with change owners for various channels including client services, implementations, operations, technology systems/applications and sales. Thought-leader and subject matter expert, who can identify best training means for each channel and audience.
• Organize and support learning workshops for trainers that are facilitating the trainings. Engage product team as needed.
• Measure impact and effectiveness of learning and development programs.
• Ensure that learning and development programs achieve established project goals, quality standards, and legal requirements.
• Understand and apply state-of-the-art adult learning theory. Keep current with latest organizational and individual behavioral research and learning delivery technologies.
• Maintain vendor relationships that support Learning and Development needs. Serves as the liaison between Treasury and Learning & Development team to stay informed on enterprise best practices, tools & methodology.
• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.
• Monitor project schedules and resolves project related issues appropriately.
• Proactively promote knowledge management resources and tools.
• May facilitate and design other knowledge learning as assigned.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level