Organizational Training & Development Specialist

Athens Administrators • Concord, CA

3d • Hybrid

About The Position

Athens Administrators has an immediate need for a full-time Training and Development Specialist to support all Athens employees and offices. Athens’ offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week, with flex schedule availability. Employees who live less than 26 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL offices are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes AZ, CA, FL, ID, IL, MA, NJ, NV, NC, OR, VA, and TX) with remote availability to operate on Pacific Standard Time zone. The Training & Development Specialist is responsible for designing, facilitating, and continuously improving learning programs that support both claims excellence and company-wide capability building. They will perform a variety of training functions and related tasks that will provide Athens employees the information, tools, soft and technical skills, and leadership fundamentals needed to be successful in our fast-paced environment and meet the dynamic demands of the industry. Reporting to the Training & Development Supervisor, they will be driving impactful changes, making a tangible contribution to our mission and future growth. This role is ideal for an experienced trainer who understands various learning styles, can translate complex concepts into engaging instruction, and brings credibility as a facilitator in front of diverse audiences, from new hires to seasoned professionals and leaders.

Requirements

• BA/BS in Training & Development, Education, Human Resources, Organizational Development, or a related field or equivalent experience required
• Minimum of 3-5 years of Training-related experience
• Insurance/Claims/TPA experience required. Workers’ Compensation claims preferred handling experience.
• Advanced proficiency in Microsoft365, including PowerPoint, SharePoint, and e-authoring tools such as Articulate suite, Canva, Camtasia, and LMS experience
• Ability to quickly learn additional computer programs
• Prior CXP/SIMS and Zoom platform software experience a plus
• Demonstrated soft skills in communication, facilitation, and project management
• The drive and ability to act with urgency and understand the importance of meeting deadlines with regards to time-sensitive tasks is required and critical to the success of this role
• Ability to effectively work individually or in a team environment
• Ability to multi-task and handle multiple projects simultaneously
• Must demonstrate accuracy and thoroughness in work product
• Superior verbal and written communication skills with strong attention to detail
• Excellent organizational skills and ability to multi-task
• Ability to type quickly, accurately and for prolonged periods
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
• Availability for extended and long-distance, overnight travel, when required.

Nice To Haves

• Masters or Graduate studies in Instructional Design preferred
• Certification(s) preferred
• Prior CXP/SIMS and Zoom platform software experience a plus

Responsibilities

• Instructional Design and e-Learning Content Development Partner closely with Athens leadership or their liaisons to thoroughly understand critical training needs and develop targeted curriculum that enhances organizational and claims-handling effectiveness.
• Deliver professional development programs such as: Communication & interpersonal effectiveness Time management & prioritization Emotional intelligence Change management and adaptability Customer service & professionalism Feedback, coaching, and accountability fundamentals
• Support organizational initiatives by partnering with leadership by reinforcing key messages, building employee capability, reinforce company culture, values, and leadership expectations.
• Facilitate instructor-led sessions, workshops, and blended learning experiences.
• Serve as a key advisor and subject matter expert to internal stakeholders, guiding best practices in training development, tools, and methodologies that address evolving needs.
• Design and implement innovative, interactive e-learning and blended learning solutions tailored to diverse learning preferences and strategic objectives.
• Apply instructional design models and adult learning principles to drive maximum knowledge retention and practical application.
• Collaborate with subject matter experts to conduct comprehensive training needs assessments, ensuring program relevance and effectiveness.
• Leverage advanced training methods and authoring tools (e.g., Articulate Storyline, Camtasia, Canva) to create multimedia-rich content that resonates with learners and enhances engagement.
• Lead the evaluation, selection, and ongoing management of external training vendors and consultants. Ensure they are aligned with organizational priorities and practices to ensure delivery of high-quality training.
• Develop, design, and maintain essential training resources, in collaboration with cross-functional teams, including: Comprehensive training modules Strategic job aids and quick reference guides Targeted quizzes and assessments Instructional walkthroughs Detailed instructor guides, participant workbooks, presentations, micro-learning videos & resources, and realistic performance simulations
• Training: New Hire Training and Onboarding Conduct foundational onboarding sessions that equip new claims team members with a robust understanding of critical claims processes, technology (claims system, Zoom, LMS, SharePoint), and claims industry regulations, setting them up for immediate and lasting success.
• Continuing Education Programs Spearhead ongoing training initiatives to elevate the expertise of current team members, adapting to industry shifts and regulations in collaboration with Claims leadership.
• Coordinate webinars and training sessions with trusted vendors, keeping staff informed on regulatory updates and trends critical to their roles.
• Specialized Claims Handling Skills Development Deliver expert-level training on the full claims-handling lifecycle, from investigation techniques and coverage analysis to resolution strategies, empowering team members to deliver exceptional results.
• System Training for Optimal Efficiency Provide high-impact training on claims management software and technology tools, enabling the team to optimize workflows and drive operational excellence.
• Performance Assessment and Skill Gap Resolution Collaborate with auditors, supervisors, and executive leadership to assess team performance, identify skill gaps, and implement targeted training plans that foster continuous improvement.
• Training Effectiveness Evaluation Evaluate the impact and success of training programs through strategic use of evaluations, surveys, performance metrics, and direct feedback.
• Continuously refine and enhance training content based on real-time performance data, ensuring that programs remain relevant, effective, engaging, and impactful.
• Training Documentation and Compliance Manage the maintenance of precise, up-to-date training records, including attendance and completion metrics, ensuring compliance, and providing clear insights through the LMS or otherwise.
• Cross-functional Collaboration for Tailored Solutions Engage strategically with Claims, IT, Operations, and other departments to develop and deliver specialized training solutions that align with their unique needs and enhance overall performance, i.e., partnering on the Workers’ Compensation Trainee Program
• Training Coordination and scheduling Schedule training sessions, designing, and sending invitations and ensure attendance Host Webinars Provide materials to attendees
• Learning Management System (LMS) Administrator Manage the LMS with a focus on efficiency, including content management, user account maintenance, and system troubleshooting.
• Manage the implementation and maintenance of advanced features within the LMS Ensure seamless integration of LMS with other operational systems Ensure data accuracy, maintain robust training records that support compliance and offer insights into engagement and effectiveness.
• Generate and analyze insightful reports that capture training metrics, team engagement, and opportunities for growth.
• Serve as a critical support resource for LMS users, providing technical assistance and ensuring a seamless learning experience.
• Assign courses to new hires and existing associates as needed and ensure completion.
• Communicate new course offerings

Benefits

• We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level