Training & Development Specialist

Corewell Health • Grand Rapids, MI

23h • Onsite

About The Position

Provides job instruction training to Access Management employees in the areas of pre-encounter and point of service encounter; utilizing multiple patient management systems to enhance performance and minimize failure. Analyzes, develops and tests systems and/or software with Information Services (IS) making recommendations on feasibility and develops processes for all users. Partners with coding, billing, nursing, physician, and compliance staff to provide, coordinate and / or disseminate education. Participates in core work groups to recommend and direct process development. Identifies needs, develops and conducts education, orientation and training, establishes evaluation and effectiveness measurement. Essential Functions Designs, writes, edits, assembles, and distributes course materials and conducts educator lead training sessions for applications based on multiple computing platforms, specifically modified for Spectrum Health utilization, used by a wide range of staff (including, but not limited to) access, collection, information technology, nursing, and physician staff. Utilizes a variety of methods and tools to identify training needs including the areas of knowledge, skills, attitude and performance level of individuals and groups utilizing interviews, observation, silent monitoring, pre-tests, audits, etc. Communicates, collaborates and acts as a team player with others in order to ensure continuity and coordination of services. Acts as a member related to open/direct communication and fosters team building and leads work teams across disciplines/departments. Establishes registration data standards system wide. Responsible for measuring data quality, creating follow up programs, troubleshooting respective performance problems and implementing system/procedural/PMPR impacting solutions. Also assists with the creation and maintenance of computer systems help screens. Utilizes IS Help Desk system to work Revenue Cycle Education queue for assigned trouble-shooting and security related incidents. Oversees change management in the areas of software modification, upgrades and third party payer requirement changes by researching, analyzing, identifying and prioritizing user needs and coordinating implementation activities with TIS, management and end users. Conducts software acceptance testing, staff training and other pre-operational tasks. Provides continued support to the application after implementation. Coordinates and participates in departmental “go-lives” of newly implemented computer system(s) to facilitate successful transition of new product and/or process utilization. Keeps abreast of current Medicare, Medicaid, Blue Cross, Commercial Insurance third party payer policy changes, trends, technology, and the processes surrounding the applications use.

Requirements

• Bachelor's Degree or equivalent related field
• CRT-Registered Health Information Technician (RHIT) - AAPC American Academy of Professional Coders HIM Upon Hire
• CRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association HIM Upon Hire
• CRT-Coding Specialist (CCS) - AHIMA American Health Information Management Association Coding Upon Hire
• CRT-Coding Specialist, Certified-Physician Based (CCS-P) - AHIMA American Health Information Management Association Coding Upon Hire
• CRT-Professional Coder - AAPC American Academy of Professional Coders Coding Upon Hire

Responsibilities

• Designs, writes, edits, assembles, and distributes course materials and conducts educator lead training sessions for applications based on multiple computing platforms, specifically modified for Spectrum Health utilization, used by a wide range of staff (including, but not limited to) access, collection, information technology, nursing, and physician staff.
• Utilizes a variety of methods and tools to identify training needs including the areas of knowledge, skills, attitude and performance level of individuals and groups utilizing interviews, observation, silent monitoring, pre-tests, audits, etc.
• Communicates, collaborates and acts as a team player with others in order to ensure continuity and coordination of services.
• Acts as a member related to open/direct communication and fosters team building and leads work teams across disciplines/departments.
• Establishes registration data standards system wide.
• Responsible for measuring data quality, creating follow up programs, troubleshooting respective performance problems and implementing system/procedural/PMPR impacting solutions.
• Also assists with the creation and maintenance of computer systems help screens.
• Utilizes IS Help Desk system to work Revenue Cycle Education queue for assigned trouble-shooting and security related incidents.
• Oversees change management in the areas of software modification, upgrades and third party payer requirement changes by researching, analyzing, identifying and prioritizing user needs and coordinating implementation activities with TIS, management and end users.
• Conducts software acceptance testing, staff training and other pre-operational tasks.
• Provides continued support to the application after implementation.
• Coordinates and participates in departmental “go-lives” of newly implemented computer system(s) to facilitate successful transition of new product and/or process utilization.
• Keeps abreast of current Medicare, Medicaid, Blue Cross, Commercial Insurance third party payer policy changes, trends, technology, and the processes surrounding the applications use.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees