Training Coordinator

RadiFi Credit Union • Jacksonville, FL

43d • Onsite

About The Position

RadiFi Credit Union is seeking a Training Coordinator to collaborate in the planning and implementation of the credit union's education and training programs with a specific emphasis on new associate training. Ensure that ongoing development of all employees reflects strategic priorities and quality service to members.

Requirements

• Minimum of one year of financial services experience and a minimum of one year of training experience is required.
• A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Must possess excellent oral and written communication/presentation skills.
• Ability to understand and communicate concepts to a diverse employee population.
• Intermediate MS Office skills are required. Must be able to operate related computer software and business equipment including 10-key, telephone, slide, film, overhead projector, and other related training aids.
• Better than average organizational skills: including the ability to handle a broad range of projects simultaneously.
• Good problem solving skills and ability to react quickly to rising workplace problems.
• Professionalism in appearance, dress and attitude is a must.

Nice To Haves

• Membership in professional associations such as ATD or other learning and development councils is a plus.
• Familiarity with Symitar Data Processing System a plus.

Responsibilities

• Prepare and order training materials and supplies for instructional effectiveness when needed. Provide other administrative support as assigned in HR/Training.
• Schedule and market available training courses. Maintains training database tracking for all team members (courses completed, pre-and post-training evaluations).
• Conduct seminars on new products, policies, and procedures for all staff.
• Develops criteria, measures and tracks training effectiveness, including written examinations and simulated activities. Tracks employee progress through training, observations, and feedback.
• Investigate and research available training methods and procedures to determine new or improved training methods and course materials. Create training activities for interactive participation.
• Conduct training sessions for new associates with an emphasis on the Teller, Member Service Representative (Universal), and Member Engagement Center roles.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees