Training Coordinator

Dollar General•Goodlettsville, TN

19h

About The Position

The Training Coordinator will support the coordination, enrollment, communication and reporting of Dollar General training initiatives. Responsibilities include coordinating in-person and virtual training sessions and providing customer service for users of our learning platform.

Requirements

Experience with Learning Management System (LMS) including, but not limited to, the administration of system and report creation/maintenance. Axonify experience preferred.
Strong organization, problem-solving and decision-making skills, with the ability to manage multiple tasks
Demonstrated ability to react appropriately under pressure, apply good judgment and provide superior customer service
Excellent oral and written communication skills
Strong networking and follow-up skills
Ability to adapt to changing priorities and work effectively as a member of a team
Ability to set schedule to meet performance demands
Serve as model of Dollar General mission and values
Strong computer skills (database, spreadsheet, presentation, and word processing applications)
Willingness to flex work schedule to accommodate distribution centers (DCs) with multiple shifts
Minimum 2-3 years in a related position, preferred. Knowledge and skills associated with an Associates Degree or equivalent combination of education and experience.

Responsibilities

Coordinate enrollment processes for supply chain training initiatives/events, utilizing the Learning Management System (LMS), Axonify.
Update/reschedule classes as needed based on trainer availability
Confirm trainer assignments based on class build, schedule
Maintain consistency in the application of training policy and seek approval for exceptions from key decision-makers (Director of Training, HR Directors, Legal)
Communicate via email or Microsoft Teams notifications of training
Provide customer service for users of Axonify.
Coordinate travel and lodging for the trainees and trainers as needed, including hotel confirmations, invoicing and accrual processing. Serve as point of contact for invoice reconciliation and preparation.
Create forms, reports, and supporting documents as needed/directed utilizing the Learning Management System and word processing, spreadsheet, and database applications
Respond to phone/email questions from supply-chain customers within same day/24 hours
Prepare, reconcile training rosters for measurement and reporting needs
Audit/track equipment needs, order as needed to support business demand
Compile and analyze data, timely and accurately. Assemble reports to provide status updates on training, development and retention of all trainees and supported initiatives