Training Coordinator, Flex I&O, Flex Service Level Standards (SLS)

Amazon • Tempe, AZ

6h

About The Position

The Amazon Flex Investigations team is seeking a Training Coordinator to support
operational training for our Investigation Specialists. Overall responsibilities
include enhancing employee competencies by developing and conducting effective
training programs to onboard new hires and support ongoing training
requirements, enabling Specialists to maintain a high bar for investigations.

Key job responsibilities
The Training Specialist is responsible for delivering approved training content
and coordinating all new hire, refresher, and launch trainings. This includes
facilitating blended learning programs (instructor-led onsite, remote, and
eLearning) for new hires, cross-training, continuing education, and refreshers
for Investigation Specialists.

About the team
Amazon Flex Service Level Standards (SLS) ensures that Delivery Partners (DPs)
provide high quality service to all Amazon Last Mile delivery businesses such as
AMZL, SSD, Prime Now, Whole Foods, and others. Our vision is to influence
Delivery Partners to be safe, reliable, and provide great quality deliveries to
our customers by accurately measuring driver behavior and communicating
opportunities for them to improve. The team focuses on achieving this vision by
understanding the ground truth of the driver journey, and then to protect the
customer experience we use data-driven thresholds to alert and enforce driver
behavior, while being fair and transparent to DPs.

Requirements

• Experience in formulating and implementing training strategies, policies, and procedures for standardisation and delivery of training methodology throughout the organisation
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• At least 2 years experience in a training role
• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal teams and management
• Excellent coordination, classroom management and organization skills.

Nice To Haves

• Experience working within a global company, with multi-country responsibilities
• Training certification a plus

Responsibilities

• Needs Assessment: Collaborate with leaders to identify training needs and skill gaps
• Program Development: Design training programs for various learning styles and operational processes; create engaging e-learning modules and instructional materials
• Facilitation: Lead virtual and in-person training sessions and workshops, fostering interactive learning environments
• Scheduling and Coordination: Manage training schedules, logistics, and communicate updates to participants effectively
• Monitoring and Evaluation: Develop assessment tools, gather feedback, and analyze training data for continuous improvement
• Participant Support: Serve as primary contact for training inquiries and provide coaching to trainees
• Reporting and Documentation: Maintain records of sessions, attendance, and evaluation outcomes; present effectiveness reports to management
• Stakeholder Communication: Collaborate with internal partners and communicate best practices to stakeholders
• Continuous Improvement: Stay current on industry trends and recommend new training tools and methods

Benefits

• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,700/year in our lowest geographic market up to $70,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed