Training Coordinator

CyrusOne • Carrollton, TX

10d • Hybrid

About The Position

The CyrusOne Training Team is looking for a passionate, innovative, results-oriented Training Coordinator to drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operational staff to deliver services at CyrusOne data centers. As a Training Coordinator, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, improve learning impact, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by implementing solutions team members want to adopt, share and improve. As a member of the global Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the implementation of the global training roadmap, will work collaboratively with partner teams to meet expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners. In this role, you will drive a continuous improvement roadmap and act as a change agent in the organization. You will take large, complex problems and break them down into manageable pieces, then ensure timely delivery of learning solutions. You will assess costs, benefits and ROI; identify and mitigate risks; anticipate and make trade-offs; balance business needs with technical constraints. The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.

Requirements

• High School diploma required
• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers
• Demonstrated understanding of training creation, practices, and procedures
• Experience using data and metrics to determine and drive improvements
• Excellent communication skills, teamwork, organizational and problem-solving skills
• Proficient with Microsoft Office Suite and data analysis software

Nice To Haves

• Preferred - Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
• The ideal candidate has broad technical skills, site operations experience, and a deep analytical background.

Responsibilities

• Enable transparency and decision-making across CyrusOne leadership by providing communication and clear status of the initiatives you own
• Bring your expertise, problem solving skills, and creativity to add value to our team
• Unify distributed efforts and own the plan to deliver quality outcomes for our customers
• Track learning curve and continuous improvement metrics at the site levels
• Manage programs to scale and improve the learner experience with our training and enablement offerings
• Promote regional approaches where applicable
• Develop and track effectiveness of training programs, including orientation
• Monitor adherence to the established training programs to ensure standard work in the training programs
• Document feedback to help the learning department identify strengths as well as area of improvement
• Assess development needs for individuals and groups
• Manage multiple stakeholder deliverables, requirements, and navigate complex situations
• Attend program related meetings, coordinate with team leaders, and regularly report status to Operations
• System management
• Work under tight program timelines
• Frequently visit data centers to understand the learner’s experience

Benefits

• Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
• Competitive pay, performance bonus, 401(k) retirement plan with company match
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees