Training Content Creator

CyrusOne • Midland, MI

26d • $105,000 - $135,000 • Remote

About The Position

The CyrusOne Training Team is looking for a passionate, innovative, results-oriented Training Program Content Creator to drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operations staff to deliver services at CyrusOne data centers. As a Content Creator, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, help define the outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating training content that team members want to adopt, share and improve. As a member of the Operations Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the design and build of the operations training roadmap, will work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners. The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience creating training content for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background. Essential Functions: Bring your expertise, problem solving skills, and creativity to add value to our team. Unify distributed efforts and own the plan to deliver quality outcomes for our internal customers via e-learning and instructor-led training creation. Work across a variety of teams with various functions to ensure we continue providing best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support. Achieve metrics and KPIs that measure success of strategic initiatives and programs and report on their progress. Improve the learner’s experience with our training and enablement offerings. Promote regional approaches where applicable. Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management. Work under tight program timelines.

Requirements

• High School diploma required.
• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers.
• Demonstrated understanding of training creation, practices, and procedures.
• Experience owning program strategy, end to end delivery, and communicating results to leadership.
• 5+ years of training content development experience.
• 2+ years of driving process improvements experience.
• Experience using data and metrics to determine and drive improvements.
• Excellent communication skills, teamwork, organizational and problem-solving skills.
• Proficient with Microsoft Office Suite and e-learning authoring (Brainshark, Adobe Captivate, etc.) and learning management system (LMS) software (Workday, Moodle, etc.).

Nice To Haves

• Preferred - Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field.

Responsibilities

• Bring your expertise, problem solving skills, and creativity to add value to our team.
• Unify distributed efforts and own the plan to deliver quality outcomes for our internal customers via e-learning and instructor-led training creation.
• Work across a variety of teams with various functions to ensure we continue providing best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support.
• Achieve metrics and KPIs that measure success of strategic initiatives and programs and report on their progress.
• Improve the learner’s experience with our training and enablement offerings.
• Promote regional approaches where applicable.
• Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management.
• Work under tight program timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees