Training Case Manager

EDSI•Roseville, MI

4d•$52,000

About The Position

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Training Case Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. The Training Specialist will provide support and assistance to program participants in all areas related to education and training.

Requirements

Ability to prioritize tasks and document visits and contacts
Demonstrated telephone, computer and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Bachelor’s Degree or equivalent experience in human services or a related field preferred
Customer service experience preferred
A working knowledge of MS Office

Responsibilities

Provide consistent and comprehensive case management, coaching and follow-up
Provide individualized assessment of work, family and personal development needs and opportunities
Adhere to program policies and procedures
Act as a liaison between the program and regional training providers
Assist participants with identifying and enrolling in suitable training programs
Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
Provide referrals to appropriate community service or social service agencies when needed
Conduct regular contacts/meetings with participants and document all contacts and activities in case notes
Create activity plans that adhere to program policies and satisfy participation requirements
Assist in the preparation of project reports as needed (participation, placement, etc.)
Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
Ensure that participant documentation is complete, accurate and valid
Coach participants in work readiness skills and career exploration strategies
Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
Collaborate and communicate effectively with partner agencies
Perform required data entries timely and accurately
Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
Other opportunities as available