Training Associate
About The Position
The Training Associate, Inbound Operations role at The RealReal is essential to ensuring all onboarding and continued education for production-based roles is carried out successfully. The training associate will be responsible for the success of trainees and the quality of their output. Working alongside Learning & Development leadership, the Training Associate will aid in producing and facilitating creative impactful training that echoes the company values and standards. Consulting on content, best practices, and category-specific needs; the role demands inventive problem-solving and excellent interpersonal skills and requires a true utilitarian player, demonstrating the ability to adapt to department and business needs. This position reports into the Sr. Manager, Field Deployment.
Requirements
- Minimum 1-2 years of professional experience
- Minimum 1-2 years of experience within operational function of support (Auth, Receiving, FJW, CRCS)
- Proficient in Google Slides or PPT, with ability to write simply and design branded slides
- Must have strong self-discipline, time management and clear communication skills
- Ability to adapt to changing business needs and re-prioritize workload often
- Positive attitude and someone who models TRR Values
- Excellent written and verbal communication skills
- Team player, able to communicate with various levels in the organization
- Exceptional attention to detail
- Forward-thinking with the ability to execute projects from inception to completion
- Professional, drama-free, maintain a sense of humor, keeping simplicity and learner-centricity in mind.
- Knowledge of relevant training topics (related to business function)
- Ability to Travel - The role will be based in Perth Amboy with 10% travel to Secaucus.
Responsibilities
- Lead/facilitate live/virtual training
- Track learner progress and/or/update resources for managers to track learner progress
- Modify/advise training content as needed
- Support Mgr/Sr Manager with content creation
- Communicate and partner with Management on identifying training opportunities and needs within the team; provide solutions.
- Solicit opportunities to improve programs (learner experience, productivity, etc) and take Mgr/Sr. Manager as a partner
- Develop communication (i.e. huddle slides, training announcements, quality newsletters, etc)
- Build + maintain tools for associates to be successful on the job (guides, cheat sheets, training kits etc)
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
