Training Associate - FreeWheel - NYC

Comcast • New York, NY

9d • $82,546 - $123,819 • Onsite

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary FreeWheel connects the world’s leading media companies and brands across the premium streaming TV ecosystem. Bring your critical thinking, initiative, self‑efficacy, and confidence to a role centered on delivering an exceptional learning experience for our clients. In this technical training position, you will help users understand and navigate the FreeWheel platform, breaking down complex concepts into clear, accessible guidance that empowers customers in their day‑to‑day work. You will foster a positive, supportive training environment for clients, building the skills they need to succeed with FreeWheel’s technology. This role is based in our New York headquarters (in‑office 4 days per week) and offers a strong pathway for growing your career in ad‑tech. Why this role matters You will play a key role in helping external clients feel confident and successful as they learn to use the FreeWheel platform. Working closely with Solutions Engineering, Account Management, Sales Engineering, Product Management, and Product Marketing, you will guide clients through end‑to-end workflows using clear learning goals that drive product adoption and expand feature utilization. You will also use our training networks to view, test, and validate new features as they’re released, ensuring both live training and learning materials reflect the platform’s latest capabilities. Your work ensures that every training experience feels current, accurate, and directly connected to real client needs. You will gain hands on experience at the forefront of TV ad tech, building your expertise from the ground up within a premium video marketplace and supporting partnerships that span leading platforms and publishers like Roku, Warner Bros. Discovery, and A+E.

Requirements

• 2–4 years of experience in training, client education, instructional design, learning experience development, ad operations, customer success, or another technically oriented, client‑facing role.
• Demonstrated instructional design ability, turning complex platform workflows into structured, easy to follow learning paths and materials.
• Ability to quickly learn new tools, workflows, and platform features—and translate them into training modules, scenarios, and hands-on practice activities.
• High-quality written and verbal communication skills with the ability to “explain the why” behind technical concepts.
• Working knowledge of adult learning principles, with familiarity in microlearning, blended learning, or scenario based design.
• Comfort collaborating with technical partners such as Solutions Engineering, Product Management, or Sales Engineering, on product releases and training alignment.

Nice To Haves

• Firsthand experience creating video learning content using tools such as Camtasia and Audiate, with a focus on clarity and quality.
• A baseline understanding of the programmatic and premium video ecosystem, including common workflows and platform concepts.
• Familiarity with LMS platforms (such as Docebo) for uploading content, tracking learners, and basic course operations.
• Exposure to ad tech platforms—DSPs, SSPs, Ad servers, CTV/MVPD systems, or measurement tools—and curiosity to learn more.
• Some experience with feature validation, UAT, or checking product behavior to ensure training accuracy.

Responsibilities

• Deliver engaging client-facing training sessions, providing confident, technically fluent instruction that helps users understand and navigate FreeWheel’s ad tech platform.
• Translate complex, real-world client workflows into clear learning goals and paths and develop relevant, scenario-based training that reflects actual customer use cases and business needs.
• Use the training networks and administer the LMS (e.g., Docebo) to ensure readiness for demonstrations, accurate course setup, assignments, and consistent reporting.
• Validate new product features and update training material (slides, exercises, videos, job aids) so content always reflects current product behavior.
• Create polished instructional content and high-quality recorded modules using tools such as Camtasia, Audiate, and MS365.
• Measure and improve learning effectiveness using core KPIs: time to first value reduction, training CSAT, certification pass rates, and LMS completion/engagement rates.
• Collaborate cross functionally with Solutions Engineering, Account Management, Sales Engineering, Product Management, and PMM to align training with product releases, client needs, and go-to-market priorities.
• Thoughtful use of AI tools to increase efficiency, streamline routine tasks, and support problem solving and content creation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level