Training Associate

COMMUNITY SERVICE SOCIETY OF NEW YORK • New York, NY

24d • Hybrid

About The Position

The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for more than 175 years. We power change through a strategic combination of research, services, and advocacy to make New York more livable for people facing economic insecurity. By expanding access to health care, affordable housing, income support programs, employment, opportunities for individuals with conviction histories, debt assistance, and more, we make a tangible difference in the lives of millions. As part of the NYCBenefits initiative, the Benefits Plus Learning Center (BPLC) at CSS has been awarded a contract to work with the Mayor's Office of Child Care on the Outreach and Enrollment Initiative (OEI). OEI is dedicated to expanding access to subsidized childcare and early childhood education options in New York City, ensuring that social service providers can effectively connect families to high-quality programs for children ages 0–5, including those with specialized needs. The training curriculum addresses a broad range of topics, including screening and eligibility requirements; childcare programs such as vouchers and Early Head Start; Extended Day/Year programs; Head Start, Pre-K, and 3-K programs; and the application process, including forms, online portals like MyCity, ACCESS HRA, and MySchools, as well as documentation and deadlines. Additional areas of focus include program and school selection, waitlists, community resources, transportation for eligible populations, support for prioritized groups such as unhoused children, children in foster care, and children with disabilities, along with program considerations and advocacy strategies. Job Description: The Training Associate will work under the supervision of the Director of Benefits Plus Learning Center (BPLC) and the Director of Training. This role involves supporting training delivery, managing related administrative tasks, and ensuring smooth program operations for the Outreach and Enrollment Initiative (OEI). The Training Associate will collaborate closely with the Mayor’s Office of Child Care to address the ongoing training needs of 20 partner community-based organizations (CBOs). Training topics will include available childcare programs through NYC Public Schools and best practices for outreach and engagement.

Requirements

• Associate degree or bachelor’s degree in education studies, social work, sociology, public policy, or a related field.
• Project management experience, including strong time management, organizational skills, and written and verbal communication skills.
• Public and/or nonprofit work history.

Nice To Haves

• Experience with childcare programs and enrollment processes and applications preferred.
• Experience with PowerPoint and Canva preferred.
• Expertise in childcare, 3-K and Pre-K programs preferred.
• Experience with public speaking and presenting educational materials preferred.

Responsibilities

• Deliver and facilitate trainings using existing materials; develop new content (e.g., training decks, handouts) as needed.
• Facilitate weekly office hours in partnership with the Mayor’s Office of Child Care.
• Maintain updated database of participating CBO staff for mail and Teams communication; email/message participants per program need.
• Track and analyze training and office hour data, including meeting summary, attendance and evaluations, to inform improvements and supplemental sessions.
• Provide initiative participants with subscriptions to the Benefits Plus Online (BPO) manual as an ongoing resource.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees