Training and QA Manager

CVS Health • Monroeville, PA

4d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This position is responsible for managing the Training and Quality Assurance (QA) teams for the Specialty Revenue Cycle Management (RCM) department. This position will drive the creation and execution of the Training and QA department’s strategies that contribute to the achievement of RCM’s goals. Training management includes partnering with RCM leaders to identify, design, develop, and implement training solutions that meet the learning and performance needs of RCM colleagues. Training programs include new hire onboarding, system enhancements, new business processes and programs, and curriculum development for team-specific training. QA management includes partnering with RCM leaders to create audit programs that accurately assess role-specific tasks, manage the QA assessment volume based on pre-determined metrics, and report team QA results to leadership. This position manages and develops a team of training and QA professionals by providing a supportive work environment, meaningful growth opportunities, and constructive coaching to promote a high level of knowledge and skill in their positions.

Requirements

• 5 years of experience working with Training practices.
• 2 years of experience working with Quality Assurance practices.
• 2 years of experience with Microsoft Office Suite, specifically Excel, PowerPoint, Word, SharePoint.
• 2 years of experience in curriculum development, instructional design, and training facilitation.
• Proven experience with Articulate 360 suite or similar instructional design tools.
• 2 years of direct or indirect people leadership experience.
• Proven strong analytical and problem-solving skills.
• Strong written and verbal communication skills, particularly to leadership level individuals.
• Strong project management skills including creating timelines and tasks and managing progress
• Proven skills to consult and influence stakeholders.

Nice To Haves

• Pharmacy or health care experience
• SharePoint experience
• Industry Certification (ATD, ASQ)

Responsibilities

• Develop and directly manage direct reports.
• Capture all business partner feedback and input.
• Work independently and think critically.
• Write clear operational procedures using designated documentation standards and guidelines.
• Organize and manage multiple projects and deadlines.
• Interact effectively and build positive relationships with business partners at all levels, including senior management.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager