Training and Development Coordinator

Seneca Savings•Village of Baldwinsville, NY

26d•$65,000 - $75,000

About The Position

The Training and Development Coordinator is responsible for designing, delivering, and maintaining a comprehensive, organization-wide training program that supports onboarding, skill development, and compliance. This role partners closely with department leaders to create and facilitate engaging learning experiences through various methods, including classroom instruction, e-learning, simulations, and hands-on training. The coordinator also manages the Learning Management System (LMS), ensures regulatory compliance, evaluates training effectiveness, and fosters a culture of continuous learning across all teams.

Requirements

Associate’s degree in Human Resources, Business, Education, or related field (or equivalent experience).
2+ years of experience in employee training and development, preferably within the banking or financial services industry, highly desired.
Strong understanding of adult learning principles and training methodologies.
Experience with Learning Management Systems (LMS) and e-learning development tools.
Excellent communication, presentation, and organizational skills. Ability to explain complex information in an accessible and engaging way.
Ability to collaborate across departments and interact with employees at all levels.
High level of attention to detail and strong project management skills.
Patience and the ability to provide constructive feedback to help others improve.
Ability to work independently, as well as part of a team.
Ability to be creative with a forward-thinking mindset.
Basic personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform basic word processing, and/or data entry
Ability to operate a computer, printer, copier, facsimile machine, telephone, and calculator.
Ability to utilize word-processing, excel spreadsheets, Adobe Acrobat, Learning Management System or e-learning tools and video editing software.
While performing the duties of this position, the Training and Development Coordinator is regularly required to, stoop, kneel, crouch, reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
The physical requirements of this position call for the ability to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing work assignments, using a computer terminal, and/or extensive reading.

Nice To Haves

Previous banking experience preferred, with a background in either frontline (e.g., teller, universal banker, relationship banker, etc.) or back-office (e.g., digital banking, lending, compliance, call center, etc.).

Responsibilities

Design, deliver, and maintain comprehensive training program in partnership with department leaders, covering branch operations, compliance, banking systems, sales and service standards, product knowledge, and procedural workflows.
Manage the Learning Management System (LMS), including content creation, user enrollment, tracking, and reporting.
Build and facilitate simulation training (e.g., mock deposits, loan processing, account opening) with input from department subject matter experts (SMEs).
Collaborate with department leaders across retail, operations, lending, compliance, and technology teams to streamline processes, enhance training methodologies, identify skill gaps, and create scalable solutions that drive consistency, efficiency, and compliance throughout the organization.
Foster a culture of learning by collaborating with employees at all levels to encourage knowledge sharing and professional growth.
Utilize a variety of training methods, including classroom instruction, e-learning, workshops, and on-the-job training, to cater to diverse learning styles.
Develop and distribute training materials (manuals, SOPs, job aids).
Implement evaluation tools to measure the effectiveness of training programs, such as quizzes, assessments, in-branch/department observations, and post-training surveys. Use data and feedback to refine training programs for continuous improvement.
Ensure all compliance training is delivered and completed on schedule in accordance with federal and state banking regulations.
Deliver in-person and virtual training sessions as needed and coordinate department-specific onboarding sessions.
Ensure all training materials are up-to-date, accurate, and aligned with the latest banking policies, organizational process and procedures, compliance requirements, and technology.
Address questions and concerns from employees, providing guidance and support.
Maintain accurate records of training activities, assessments and certifications.
Stay current on industry best practices, regulatory requirements, and training technologies by attending relevant seminars, conferences, workshops, and internal training to ensure the training program remains effective and up to date.
Complete additional projects, operational, or administrative tasks/other duties as assigned.