Training and Compliance Associate

Hospital for Special Surgery • New York, NY

2d • $72,000 - $109,500

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Requirements

• Bachelor’s degree in education, healthcare, or related field.
• Four (4) years of relevant experience in adult education or instructional design, including experience in planning and developing learning objectives and course materials.
• Supervisory level or prior training experience and a record of strong leadership skills.
• Prior experience streamlining processes in one or more revenue cycle departments and a track record for encouraging team members to identify and implement process improvements that increase efficiency and revenue.
• Deep understanding of revenue cycle workflows and best practice for analysis of staff performance and compliance.
• Show attention to detail and approach difficult situations with a can-do attitude.
• Ability to approach old problems with creativity and develop new approaches to resolve.
• Analytical problem-solving: ability to diagnose whether an issue is rooted in knowledge, process, system, or vendor performance — and act accordingly.
• Exceptional written and verbal communication skills, including the ability to present findings and recommendations to senior leadership.
• Strong curriculum development and instructional design capability.
• Detail-oriented, highly organized, and capable of managing multiple concurrent projects in a fast-paced environment.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word), including data analysis and reporting.
• Demonstrated ability to coach and mentor staff through operational and technological change with empathy and accountability.
• Strong professional relationship-building skills across interdisciplinary teams and external partners

Nice To Haves

• Experience creating training materials and creating eLearning classes as a plus.
• Knowledge of healthcare industry/ insurance issues (insurance verification, service authorization) and medical terminology

Responsibilities

• Design, develop, and deliver training programs for revenue cycle staff, including onboarding, refresher courses, and at-elbow support, to improve operational efficiency and compliance.
• Conduct ongoing quality reviews of Contact Center workflows to identify educational needs, performance gaps, and opportunities for process improvement.
• Monitor and analyze compliance reports, dashboards, and error trends; provide regular performance updates to senior leadership and recommend targeted action plans.
• Collaborate with operational leaders, revenue cycle teams, and vendor partners to streamline workflows, define best practices, and implement efficiency initiatives.
• Develop training materials, eLearning modules, and internal procedure documentation aligned with EPIC (Prelude, ADT, Cadence) applications and other hospital systems.
• Track and report on key training and compliance metrics to measure program effectiveness and staff performance improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees