Training and Communications Specialist

Caesars Entertainment•Chandler, OK

10d•Onsite

About The Position

Schedules and conducts employee, supervisor and management training and development programs. Conducts needs analysis to determine specialized training needs on property. Develops activities/curriculum to enhance standardized training programs. Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement. Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material. Develops in conjunction with department management technical job skills and customer service training. Works with departments to ensure all training materials are accurate and well maintained. Advises and assists with design of instructional systems to facilitate department needs. Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development. Handles all tracking and communication of property training and reporting needs. Responsible for project management, establishing and meeting timelines, attention to detail and follow-through. Provides input and assists in preparation of annual budget. Effectively represents Harrah’s to groups of employees, applicants, and counterparts in the industry, management and outside organizations as needed. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Coordinates production of property communications, daily Buzz, weekly newsletter, news flashes and all other internal communication pieces. Develops and produces other internal communications support collateral (print and digital) as needed. Supports property and corporate communications with internal marketing programs. Supports manager as a liaison with all property departments and management team on communications issues and opportunities. Assist manager in the measurement of the effectiveness of communications programs through periodic surveys and focus groups. Deals directly with management in preparing written and verbal communications. Writing projects (i.e., articles, letters and routine correspondence) as assigned. Under manager’s supervision, deals directly with property management in preparing written and verbal communications. Perform other duties as assigned. Physical, Mental & Environmental Demands: Physical, Mental & Environmental Demands: Must be able to work independently. Ability to read, write, speak, and understand English. Must be able to bend, crouch, kneel, and twist in the work area. Respond to visual and aural cues. Must be able to operate a computer, typewriter, overhead, copier and fax machine. Must have manual dexterity to operate all office equipment. Must be able to recognize and respond to individuals with questions. Must be able to maneuver around property to pick-up and deliver paperwork. Must be able to work inside and continuously maneuver around office area and throughout the casino property. Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions. Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights. Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

Requirements

Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization.
Excellent presentation and organizational skills required.
Must be able to maintain a flexible work schedule.
5-7 years clerical and writing/publishing experience, preferably in a customer-service environment.
Must be fluent in use of Microsoft Office Products (Excel, Word, PowerPoint and Publisher).
Must have excellent teamwork, interpersonal, customer service, written and verbal communication skills.
Able to manage multiple priorities in fast-paced environment, with flexibility, under deadline pressure.
Must be able to work flexible hours.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Must be able to work independently.
Ability to read, write, speak, and understand English.
Must be able to bend, crouch, kneel, and twist in the work area.
Respond to visual and aural cues.
Must be able to operate a computer, typewriter, overhead, copier and fax machine.
Must have manual dexterity to operate all office equipment.
Must be able to recognize and respond to individuals with questions.
Must be able to maneuver around property to pick-up and deliver paperwork.
Must be able to work inside and continuously maneuver around office area and throughout the casino property.
Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions.
Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Nice To Haves

Bachelor’s degree in business, Human Resources or related field preferred.
Two years training/facilitating experience required.
Knowledge of training assessment, design, delivery and evaluation preferred.
Demonstrated ability to train/educate adults.

Responsibilities

Schedules and conducts employee, supervisor and management training and development programs.
Conducts needs analysis to determine specialized training needs on property.
Develops activities/curriculum to enhance standardized training programs.
Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement.
Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material.
Develops in conjunction with department management technical job skills and customer service training.
Works with departments to ensure all training materials are accurate and well maintained.
Advises and assists with design of instructional systems to facilitate department needs.
Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development.
Handles all tracking and communication of property training and reporting needs.
Responsible for project management, establishing and meeting timelines, attention to detail and follow-through.
Provides input and assists in preparation of annual budget.
Effectively represents Harrah’s to groups of employees, applicants, and counterparts in the industry, management and outside organizations as needed.
Coordinates production of property communications, daily Buzz, weekly newsletter, news flashes and all other internal communication pieces.
Develops and produces other internal communications support collateral (print and digital) as needed.
Supports property and corporate communications with internal marketing programs.
Supports manager as a liaison with all property departments and management team on communications issues and opportunities.
Assist manager in the measurement of the effectiveness of communications programs through periodic surveys and focus groups.
Deals directly with management in preparing written and verbal communications.
Writing projects (i.e., articles, letters and routine correspondence) as assigned.
Under manager’s supervision, deals directly with property management in preparing written and verbal communications.
Perform other duties as assigned.