Training Analyst / Client Manager

Pioneering Evolution LLC•Arlington, VA

About The Position

Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project. The ideal candidate will possess: Advanced knowledge of curriculum development processes.  Strong knowledge and understanding of Agile software development processes.  Strong attention to detail and ability to conduct quality assurance testing to ensure all developed software functions properly and fulfill customer requirements and expectations.  Strong capability to analyze training requirements, trends, and program impacts. Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills. Strong ability to plan, coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills. Ability to develop and update software user manual, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current. Ability to conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required. Ability to troubleshoot complex front-end software interdependencies from the user perspective. Ability to provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice of customer demand. Ability to deliver group-paced instruction of training material in person or in a virtual setting. Ability to develop and deliver all required training presentations to the client in accordance with established due dates. Ability to support project meetings with stakeholders while performing as a technical consultant. Secret Security Clearance or the ability to obtain one.

Requirements

5-10 years of experience in Curriculum Development
5-10 years of experience as Training Instructor
Bachelor’s Degree (or equivalent experience)
Expert knowledge of Microsoft Office Suite products
Knowledge of Jira Software Management application
Understanding Planning, Budgeting, and Execution Process (PPBE)
Understanding Risk Management concepts
Familiarity with Agile Software development and ability to support Project Manager by leading Agile ceremonies
Advanced knowledge of curriculum development processes
Strong knowledge and understanding of Agile software development processes
Strong attention to detail and ability to conduct quality assurance testing
Strong capability to analyze training requirements, trends, and program impacts
Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives
Strong ability to plan, coordinate deliverables with stakeholders
Ability to develop and update software user manual, Quick Reference Guides, and other training materials
Ability to conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required
Ability to troubleshoot complex front-end software interdependencies from the user perspective
Ability to provide one-on-one, side by side assistance to software users
Ability to deliver group-paced instruction of training material in person or in a virtual setting
Ability to develop and deliver all required training presentations to the client
Ability to support project meetings with stakeholders while performing as a technical consultant
Secret Security Clearance or the ability to obtain one

Responsibilities

Develop, update, and deliver all required training material in support of a customer software project
Analyze training requirements, trends, and program impacts
Coordinate and recommend optimal courses of action to meet program training objectives
Plan, coordinate deliverables with stakeholders
Develop and update software user manual, Quick Reference Guides, and other training materials
Conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates
Troubleshoot complex front-end software interdependencies from the user perspective
Provide one-on-one, side by side assistance to software users
Deliver group-paced instruction of training material in person or in a virtual setting
Develop and deliver all required training presentations to the client
Support project meetings with stakeholders while performing as a technical consultant