TRAINER

State of Arkansas•Little Rock, AR

About The Position

The Training Instructor is responsible for developing and conducting training. This position is governed by state and federal laws and agency/institution policy. The Training Instructor for DCO will research materials for course content by reading DHS-DCO Eligibility determination policy, Functional Design Documents, Screen Design Documents, and Business Process Modeling Documents. The Training Instructor will develop training courses from training directives, research, survey data, and other sources and write course objectives, lesson plans, and course content. The instructor will conduct training courses through lectures and other training techniques and evaluate training through participants evaluation of course content. The Training Instructor will also revise training programs by updating course objectives, lesson plans, and course content and will perform other duties as assigned.The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.The Trainer is responsible for developing, coordinating, and delivering training programs for state government employees to enhance their skills, knowledge, and performance in various job functions. This role includes conducting needs assessments, designing training materials, and providing instructional support for new hires, current employees, and leadership teams.

Requirements

The formal education equivalent of a bachelors degree in business administration, with coursework in educational psychology, or related area being taught; plus, two years of experience in the area being taught.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
Strong knowledge and experience in designing, developing, and delivering training programs for diverse audiences, including in-person, virtual, and blended learning formats.
Proficiency in creating training curricula, including developing training materials, exercises, and assessments that meet the needs of different learning styles.
Ability to effectively present and explain complex concepts to individuals and groups in a way that is accessible and engaging.
Knowledge of training tools and technologies such as Learning Management Systems (LMS), virtual meeting platforms (e.g., Zoom, Teams), and multimedia content creation tools.
A high school diploma is required.

Responsibilities

Design and develop comprehensive training programs tailored to meet the needs of state government employees, ensuring the programs align with organizational goals and objectives.
Create clear, engaging, and effective training materials, such as manuals, slideshows, handouts, and digital resources, to facilitate learning and retention.
Coordinate and deliver both in-person and virtual training sessions, workshops, and seminars for employees at various levels.
Offer ongoing training and professional development opportunities for employees to maintain and enhance job competencies.
Maintain records of training sessions, participant progress, and any certifications or qualifications obtained through training programs.
Work with subject matter experts (SMEs) to ensure training materials are accurate and up-to-date with current practices, policies, and regulations.
Collaborate with other departments to coordinate training schedules and ensure consistency in training delivery across the organization.
Integrate relevant technology into training programs to enhance the learning experience (e.g., eLearning platforms, video conferencing, and online assessments).