Trainer Senior BSA
About The Position
Short Description: BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site. Complete Description: Business analysis and process mapping · Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application. · Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff. · Identify channels to deliver training to staff including videos, tipsheets, contextual help and others. · Training and organizational change management · Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support. · Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible. · Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Requirements
- 11-15 yrs. BA experience. Required 11 Years
- Project management skills with the ability to prioritize tasks and meet deadlines. Highly desired 5 Years
- 11-15 yrs. requirements gathering and documentation. Required 11 Years
- 11-15 yrs. MS Office/suites experience. Required 11 Years
- Hands-on end-user training on Dynamics 365. Highly desired 3 Years
- Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support. Required 3 Years
- Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria. Required 3 Years
- Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION. Required 2 Years
- Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint. Highly desired 1 Year
- Experience in Child Welfare Agency. Highly desired 1 Year
- Bachelor’s degree in IT or related field or equivalent experience. Required 15 Years
Nice To Haves
- Project management skills with the ability to prioritize tasks and meet deadlines. Highly desired 5 Years
- Hands-on end-user training on Dynamics 365. Highly desired 3 Years
- Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint. Highly desired 1 Year
- Experience in Child Welfare Agency. Highly desired 1 Year
Responsibilities
- Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
- Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
- Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
